Wells Fargo is seeking a...
In this role, you will:
- Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools within Operations group
- Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
- Prioritize work and provide daily work leadership and mentorship to team
- Provide training and technical guidance to less experienced staff
- Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Serve as a resource to other departments on transaction structure, documentation, and company policies
- 6+ years of Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- • Bachelor's degree holder, preferable business course• >6 years' experience in banking operations (Commercial Banking or CIB)• Experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, Custody related to banking products• Knowledge on Message types of SWIFTS, FED WIRE, CHIPS, Telex and PEGA system an advantage, also an ISO terminology• Good in both verbal and written communication skills• Good investigation and problem-solving skills• Organizational and detail-oriented skills• Sound risk management mindset and good understanding of compliance - AML/OFAC• Ability to handle high volume and short SLA or turn around time• Ability to work in changing and fast paced work environment• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task• Able to work independently and provide support on flexible hours/working days• Able to perform shift work (incl. Night Shifts) and report on public holidays if fall on Mondays to Fridays
- The Level 4 team member will be responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers. Resolves the most complex escalation items such as exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers and on-line transaction processing.
Duties include communicating with other departments, managers or vendors to resolve customer issues across locations (US, HK and global representative office);
Team lead responsibilities including providing assistance to less experienced team members and Level 3s; Act as a Subject Matter Expert, Cascade new processes/handling, mentoring on case handling, providing domain process training to new team members (Designated Trainer), providing training feedback, training on policies and procedures, new or enhanced services and/or procedural changes; reviewing the work of and providing guidance to less experienced team members.
90% Verification of cases & case allocation; 10% Reports (Daily status reporting, Error marking) and other reports assigned by manager
Sound knowledge of multiple inquiry types such as: Unable to Apply, Debit Authorization, Amendment & Cancellation, and Return of funds/payments
20 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 6+ years of Operations support experience
- Experience in banking operations or payments/settlements/fund transfers, Trade & Securities, Custody
- Bachelor's degree (preferably business)
- Knowledge of SWIFT message types, FED WIRE, CHIPS, Telex, PEGA system, ISO terminology
- Understanding of AML/OFAC, risk management, and compliance requirements
- Ability to handle high volume work, short SLAs, prioritize and multitask
- Ability to work flexible hours, perform shift work including nights and public holidays
- Strong verbal and written communication, investigation, and problem-solving skills
- Experience providing training, mentorship, and guidance to less experienced staff
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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