At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
London, UK (3 days p/wk in office - more depending on business needs)
About the teamKlaviyo's global corporate Information Technology (IT) team is a member of Global Technology Solutions (GTS) who provides technology systems, administration, and support to Klaviyos worldwide. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. We solve problems using technology and embracing automation and support Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment.
The IT SearchBar team is our end-user support team, they are responsible for providing day-to-day tactical support to Klaviyos. SearchBar responsibilities include assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.
About the roleAs Lead IT Specialist, you'll be the go-to problem solver for Klaviyos in our London hub, diagnosing and resolving technical issues while driving projects and automation initiatives with the wider IT SearchBar team. You'll mentor team members to help them grow, escalate tricky issues to SearchBar colleagues in other regions or specialist teams when needed, and partner with other fellow Team Leads globally.
How you’ll have an impact- Oversee the daily ticket queue, ensuring priority tickets are solved expediently.
- Mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo.
- Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.
- Establish team standards and monitor objectives and key results (OKRs).
- Identify recurring technical issues and eliminate manual processes through automation.
- Assist with hardware needs: setting up and de-provisioning devices, installing and configuring software, and shipping and receiving.
- Participate actively with documentation and write knowledge base articles, including editing and reviewing documentation created by junior team members.
- Support our conference rooms and unified communications technology.
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Technical Skills:
- 2+ years in a help desk/ support environment using a ticketing system (FreshService, Zendesk, or similar).
- Worked with Jamf Pro, Okta, 1Password, Google Workspace, Atlassian Suite.
- Advanced knowledge of IT systems: enterprise device management, wired/ wireless networking, endpoint security.
- Extensive experience deploying macOS/ iOS devices at scale, building configuration profiles and policies (essential).
- Experience leading and managing projects / initiatives.
- You've used AI tools or built agents to solve real problems, not just experimented, and you're ready to build on Klaviyo IT's existing AI-driven workflows.
Soft Skills:
- Working with global teams across time zones.
- Excited about automating workflows and repetitive tasks.
- Passion for mentoring, staying current on new tech, and sharing knowledge.
- Ability to communicate technical concepts clearly to non-technical audiences.
Logistics:
- Hybrid working from the London office minimum 3 days p/ week, occasionally more depending on business needs.
- Provide on-call support on a rotational basis.
- Maintain IT supplies, ordering, dispatching, recycling inventory.
- Worked with Okta Workflows.
- Understanding of networking topics, including routing, DNS, VPN, 802.1X, and multiple-VLANs).
- Programming languages or scripting knowledge.
- Experience with MDM/SSO strategy and support.
#LI-Hybrid #LI-JW1
Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Skills Required
- 2+ years of experience in a help desk or IT support environment using a ticketing system
- Experience with FreshService, Zendesk, or a similar ticketing system
- Experience with Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Suite
- Advanced knowledge of enterprise device management, wired and wireless networking, and endpoint security
- Extensive experience deploying macOS and iOS devices at scale and building configuration profiles and policies
- Experience leading and managing projects or initiatives
- Experience using AI tools or building agents to solve real operational problems
- Ability to work with global teams across time zones
- Ability to communicate technical concepts clearly to non-technical audiences
- Experience with Okta Workflows
- Understanding of routing, DNS, VPN, 802.1X, and multiple VLANs
- Programming languages or scripting knowledge
- Experience with MDM and SSO strategy and support
What the Team is Saying
Klaviyo Compensation & Benefits Highlights
How does Klaviyo ensure its pay and bonus plans are competitive?
Klaviyo supports competitive pay through a total rewards approach that combines salary, equity, bonus opportunities, benefits, learning support and a performance culture tied to measurable impact.
- Competitive total rewards: Klaviyo’s benefits overview highlights competitive salaries, 401(k) match, employee referral bonuses, equity, an employee stock purchase plan, flexible paid time off, commuter/transit support, fitness reimbursements, mental and emotional wellbeing programming and learning support. External reviews reinforce the value of the package, with employees citing competitive pay, bonuses, RSUs, ESPP, health insurance, parental leave, unlimited PTO and learning stipends as meaningful parts of the employee experience.
- Pay connected to impact and outcomes: Klaviyo’s handbook frames performance around ownership, clarity and measurable results. The value “Know the score” states that results matter more than effort alone, while “Drivers wanted” emphasizes proactive ownership and “Be meticulous in your craft” reinforces a high bar for work quality. That creates a compensation and recognition philosophy where strong outcomes, not just activity, are central to advancement and rewards.
- Equity and long-term value: Equity is a visible part of Klaviyo’s rewards story. Klaviyo offers equity packages to all full-time employees, vesting over four years, and provides an employee stock purchase plan. That ownership opportunity sits within a growing business: in Q1 2026, Klaviyo reported $358 million in revenue, up 28% year over year, and raised full-year 2026 revenue guidance to $1.514 billion to $1.522 billion. Those business results give employees a clear connection between company performance, long-term growth and the value of ownership-based compensation.
- Rewards supported by growth and development benefits: Klaviyo’s compensation package is paired with benefits that help employees grow their careers and build long-term value. K-Pro Learn, learning stipends, mentorship, Career Architecture and manager development programs support continued skill-building. A customer success manager noted that Klaviyo offers a learning stipend for job-related coaching or training, while employee survey insights show 78% of respondents feel they are gaining the skills and experience to grow their careers.
- External signals:
- Compensation Sentiment: External reviews frequently praise Klaviyo’s competitive salary, bonuses, equity, RSUs, ESPP, 401(k) match, learning stipend and generous benefits. (Glassdoor; Comparably)
- Rewards Ratings: Comparably rates Klaviyo’s compensation an A and perks and benefits an A. (Comparably)
- Employee Value Signals: Reviews highlight PTO, health insurance, parental leave, office amenities, learning support and work-life balance as part of the overall rewards package. (Glassdoor; Comparably)
Bottom line: Klaviyo keeps compensation competitive by combining salary, bonus opportunities, equity, ESPP, retirement support, benefits and learning resources with a culture that rewards ownership, measurable outcomes and long-term impact.
Klaviyo Insights
What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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Klaviyo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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