Lead - IT Operations Engineer

ABOUT THE ROLE 
Our international team takes care of the architecture, design and implementation of central 
and business critical platforms for API handling, system integration and automation of rule
based business decisions. Advising our specialist departments and IT product teams is an 
essential part in that context. We advise and support the implementation of new use cases 
and the optimization of existing solutions. In addition, we work together with service providers 
for operation and support to guarantee the highest grade of reliability 
We see your role as IT operations engineer as a flexible all-rounder and dynamic team player 
who enjoys and is keen in operate and optimization of our cloud-based platforms. We offer a 
variety of tasks in expanding and improving our solution, from design to implementation and 
management of operations related challenges. As part of a powerful team, you can contribute 
to parts of Hapag-Lloyd's critical core systems to make a difference. 

Responsibilities

KEY RESPONSIBILITIES & TASKS 

Monitoring & Observability: 
• Continuous observation of our systems regarding availability, performance, system 
usage and costs 
• Definition, design and implementation of observability / monitoring regarding Service 
Levels (SLIs / SLOs / SLAs) 
• Integration in central observability solutions e.g.: Datadog, Elastic, …  
• Reporting of availability, performance, system usage and costs on a regular basis 
Maintenance: 
• Planning, coordination and implementation of system updates in collaboration with our 
vendors and suppliers. 
• Take care of keeping our system secure by fixing vulnerabilities in collaboration with 
our CISO department 
• Take care of housekeeping tasks 
Automation: 
• Drive automation regarding paradigms like CaC/IaC (Configuration as Code / 
Infrastructure as Code) to ensure the lowest possible degree of error prone manual 
work. 
• Optimize our CI/CD pipeline  
Incident & Problem Management: 
• Take over responsibility of coordination & solving incidents to keep “Mean-Time-To
Repair” and user impact as low as possible 
• Drive and support problem management to ensure system reliability and prevent 
reoccurring incidents  
Service Management: 
• Take over responsibility of service request handling  
Continuous Improvement: 
• Driving continuous improvement of our platform regarding to scalability, reliability & 
cost-efficiency  

BEHAVIOURS & APPROACH 

• Strong analytical and problem-solving skills 
• Team-oriented with excellent communication and collaboration skills 
• Ability to build pro-active, co-operative working relationships with customers, peers 
and key stakeholders based on respect and teamwork 
• Ability to act under pressure and to manage efficiently crisis situations 
• Able to evaluate information, identify key issues and formulate conclusions based on 
sound, practical judgment, experience, and common sense 
 

Qualifications

WORK EXPERIENCE 

• Extensive experience in operations of business critical and cloud-based platforms 
(monitoring, maintenance, improvement, troubleshooting, …) on an enterprise scale 
• Extensive experience with AWS cloud and container runtimes like ROSA (Red Hat 
Open Shift on AWS) 
• Good Knowledge in end-to-end monitoring of applications and systems with 
enterprise observability tools (e.g. Datadog, Elastic, Prometheus, Grafana)  
• Experience with automation tools such as Terraform or Ansible is an advantage 
• Experience in software development and the tools used, such as version 
management, CI/CD, planning and collaboration tools (e.g. Git, Jenkins, Jira, 
Confluence, ...) 
• Excellent communication, problem-solving, and stakeholder management skills. 
 

EDUCATION & QUALIFICATIONS 

• Bachelor’s or Master’s degree in computer science, Engineering, or related discipline 
• English language – expert proficiency (additional languages are beneficial)

About UsHapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong. About the Team
Technology center in Chennai
Welcome to Hapag-Lloyd Technology Center Chennai: Where Innovation Thrives

Hapag-Lloyd Technology Center Chennai, located in the Chennai World Trade Center, is more than just a captive center; it's a beacon of technological innovation. Hand in hand, with two other Hapag-Lloyd IT Hubs in Hamburg (Germany) and Gdansk (Poland), we are ushering in a new era of IT excellence.

Hapag Lloyd Technology Center was opened on June 1st, 2023, with a goal to rapidly expand, envisioning a team of 400+ experts in the coming years.

HLTC Leaders of Innovation
Leading HLTC Chennai are Balamurugan Palanivelu (CEO), Balaji Ramamoorthy (CTO), Vaishali Shetty (CHRO), and Sameer Saxena (CFO).

At Hapag-Lloyd Technology Center, our team is in constant expansion mode. Join us as we continue to grow and innovate! Your expertise can play a vital role in our dynamic and evolving environment.

Global Excellence in IT – Trusted Partner to Grow Your Career
Our Global ONE IT operates across three strategic hubs worldwide: Germany, Poland, and India. Together, we are dedicated to perfecting Hapag-Lloyd's IT solutions. With nearly 200 years in the business, innovation has always been in our DNA.

Our enduring presence makes us a reliable employer for those seeking a workplace that successfully adapts to a changing world, embracing ecological trends and innovation. At Hapag-Lloyd, your work is not only engaging but also has a real impact on our reality.

As we continue to evolve and enhance our market position, we are actively seeking the best IT experts to bring their diverse perspectives to our team.

Join us and be part of a team that is driving innovation, ecological responsibility, and excellence in IT. Your career will thrive with us!
https://www.hapag-lloyd.com/en/company/career/working-in-tech/our-offices/office-chen.html

Perks and Benefits at HLTC :

• Recreation: Play area with PS5, Table Tennis, Foosball, Carrom, and Chess
• Financial & Health: Provident Fund, Gratuity, Performance Bonus, Medical Insurance, Leave Travel Allowance
• Work-Life Balance: Hybrid model after 3 months based on Manager's approval (3 days in office, 2 days WFH), Generous Leave Policies
• Facilities: Car/Bike Parking, Food Court, Modern Office Environment
• Professional Development: HL Academy - Training Programs, Career Growth Opportunities, Employee Referral Policy,IJP.