As a Lead Infrastructure Engineer at JPMorgan Chase within our Specialized Midrange Platforms organization, you will play a key role in delivering secure, resilient, highly available, and modern IBM i services that support critical business applications across the enterprise
As an IBM i Infrastructure & Platform Engineer within our Specialized Midrange Platforms organization, you will play a key role in delivering secure, resilient, highly available, and modern IBM i services that support critical business applications across the enterprise. We are looking for individuals who are passionate about solving complex business challenges through innovation, engineering excellence, automation, and continuous improvement.
We are seeking a Senior IBM i Infrastructure & Platform Engineer to join our Specialized Midrange Platforms organization. This role is responsible for engineering, supporting, modernizing, and automating mission-critical IBM i infrastructure supporting key business applications. The successful candidate will possess deep expertise in IBM i, Power Systems, High Availability, Disaster Recovery, security, and platform operations while driving innovation through automation, resiliency engineering, and modern platform practices.
Our team embraces a culture of learning, experimentation, automation, and modernization. We encourage engineers to challenge conventional thinking, adopt emerging technologies, and drive innovative solutions that improve reliability, security, efficiency, and customer outcomes. This role offers the opportunity to influence the future direction of the IBM i platform, including initiatives involving AI-assisted operations, intelligent automation, observability, and platform modernization.
Job Responsibilities
- Engineer, administer, support, and continuously improve enterprise IBM i infrastructure platforms.
- Design and implement highly available and resilient solutions using PowerHA, Copy Services Toolkit, and replication technologies.
- Manage IBM Power Systems environments including HMC, storage, networking, virtualization, and operating system lifecycle management.
- Drive automation initiatives that improve operational efficiency, reduce risk, and eliminate repetitive manual processes.
- Partner with application development teams to support deployment, modernization, and operational readiness activities.
- Lead troubleshooting efforts for complex platform, application, infrastructure, and performance-related issues.
- Participate in incident management, problem management, root cause analysis, and continuous service improvement initiatives.
- Support resiliency, disaster recovery, security, compliance, and audit requirements across the IBM i ecosystem.
- Contribute to platform engineering strategies focused on automation, observability, AI-assisted operations, and modernization.
- Participate in on-call support rotations and critical incident response activities as required.
Required Qualifications, capabilities and skills
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
- 10+ years of hands-on IBM i (iSeries / AS400) engineering and infrastructure support experience.
- Extensive knowledge of IBM i operating systems, architecture, administration, installation, configuration, PTF maintenance, upgrades, and troubleshooting.
- Deep understanding of IBM i integrated infrastructure architecture including storage, networking, database, security, and application components.
- Advanced experience administering IBM Power Systems and Hardware Management Consoles (HMC).
- Experience working with IBM and external vendors to troubleshoot infrastructure, software, operating system, and hardware-related issues.
- Extensive knowledge of PowerHA and Copy Services Toolkit (CST) for IBM i.
- Strong experience with IBM i replication technologies, including Rocket iCluster or equivalent products.
- Expertise in image catalog management, operating system deployment, PTF management, and system maintenance automation.
- Working knowledge of Incident, Problem, Change, and Risk Management processes.
- Ability to lead troubleshooting activities, drive root cause analysis, conduct blameless post-mortems, and implement permanent corrective actions.
- Strong written and verbal communication skills with the ability to lead technical discussions and bridge calls involving multiple stakeholders.
- Advanced experience with HelpSystems products, including Robot Scheduler, Robot Network, and Robot Console.
- Advanced knowledge of IBM Backup and Recovery Media Services (BRMS).
- Strong understanding of IBM i security, auditing, user profile management, authorization lists, object security, and compliance controls.
- Experience supporting IBM MQ administration, configuration, troubleshooting, and integration within IBM i environments.
- Knowledge of Independent Auxiliary Storage Pools (IASPs) and associated management practices.
- Strong understanding of networking concepts including TCP/IP, DNS, routing, switching, subnetting, SSL, SSH, and secure communications.
- Experience with scripting and automation technologies such as CL, RPG, Python, Java, or equivalent.
- Ability to work independently while collaborating effectively across large, geographically distributed teams.
- Must be available to participate in on-call support and critical incident response activities, including evenings and weekends as required.
Preferred Qualifications, Requirements and Skills
- Experience with DevOps, CI/CD, and modern engineering practices utilizing tools such as Git, Bitbucket, Jenkins, GitHub, or equivalent platforms.
- Exposure to Agile and Scrum development methodologies and tools such as Jira and Confluence.
- Advanced knowledge of IBM i performance management, tuning, system optimization, workload capping, and capacity planning.
- Experience implementing Infrastructure as Code (IaC), platform automation, and orchestration solutions using Ansible or similar technologies.
- Knowledge of Site Reliability Engineering (SRE) principles, observability platforms, and engineering excellence practices.
- Experience with IBM i modernization initiatives including APIs, integration services, cloud connectivity, and hybrid infrastructure architectures.
- Familiarity with Artificial Intelligence (AI), Generative AI, Machine Learning (ML), and intelligent automation technologies.
- Experience leveraging AI-assisted operations, Copilot technologies, intelligent monitoring, predictive analytics, or automation solutions to improve platform management, operational efficiency, engineering productivity, and incident response.
- Ability to identify opportunities for automation and use AI-driven capabilities to reduce operational risk, improve service reliability, and accelerate platform modernization.
- Knowledge of enterprise analytics, dashboarding, telemetry, and data-driven operational decision making.
What We Value
- Passion for engineering excellence and continuous learning.
- Strong ownership, accountability, and problem-solving capabilities.
- Curiosity around emerging technologies including AI, automation, platform engineering, and modernization.
- Commitment to building reliable, secure, resilient, and scalable infrastructure services.
- Ability to collaborate effectively across engineering, product, architecture, and business teams.
- A mindset focused on innovation, customer outcomes, and operational excellence.
This role offers a unique opportunity to help shape the future of the IBM i platform through modernization, automation, AI-enabled operational capabilities, resiliency engineering, and enterprise-scale infrastructure innovation.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
- 10+ years of hands-on IBM i, iSeries, or AS400 engineering and infrastructure support experience
- Extensive IBM i operating system administration, installation, configuration, PTF maintenance, upgrades, and troubleshooting experience
- Deep understanding of IBM i integrated infrastructure, including storage, networking, databases, security, and applications
- Advanced IBM Power Systems and Hardware Management Console administration experience
- Experience troubleshooting infrastructure, software, operating system, and hardware issues with IBM and external vendors
- Extensive PowerHA and Copy Services Toolkit experience for IBM i
- Strong experience with IBM i replication technologies such as Rocket iCluster or equivalent
- Expertise in image catalog management, operating system deployment, PTF management, and system maintenance automation
- Working knowledge of Incident, Problem, Change, and Risk Management processes
- Ability to lead troubleshooting, root-cause analysis, blameless post-mortems, and corrective actions
- Strong written and verbal communication skills for technical discussions and multi-stakeholder bridge calls
- Advanced HelpSystems experience, including Robot Scheduler, Robot Network, and Robot Console
- Advanced IBM Backup and Recovery Media Services knowledge
- Strong IBM i security, auditing, user profile, authorization list, object security, and compliance controls knowledge
- Experience administering, configuring, troubleshooting, and integrating IBM MQ within IBM i environments
- Knowledge of Independent Auxiliary Storage Pools and associated management practices
- Strong networking knowledge, including TCP/IP, DNS, routing, switching, subnetting, SSL, SSH, and secure communications
- Scripting and automation experience with CL, RPG, Python, Java, or equivalent
- Ability to work independently and collaborate across geographically distributed teams
- Availability for on-call support and critical incident response, including evenings and weekends
- DevOps, CI/CD, and modern engineering practices using Git, Bitbucket, Jenkins, GitHub, or equivalent
- Agile and Scrum methodology experience with tools such as Jira and Confluence
- Advanced IBM i performance management, tuning, optimization, workload capping, and capacity planning knowledge
- Infrastructure as Code, platform automation, and orchestration experience using Ansible or similar technologies
- Knowledge of SRE principles, observability platforms, and engineering excellence practices
- IBM i modernization experience involving APIs, integration services, cloud connectivity, or hybrid infrastructure
- Familiarity with AI, generative AI, machine learning, and intelligent automation technologies
- Experience with AI-assisted operations, Copilot technologies, intelligent monitoring, predictive analytics, or automation solutions
- Ability to identify automation opportunities and apply AI-driven capabilities to improve reliability and reduce operational risk
- Knowledge of enterprise analytics, dashboarding, telemetry, and data-driven operational decision-making
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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