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Lead Information Developer
We are seeking an experienced Lead Information Developer to lead documentation strategy and delivery for a portfolio of cybersecurity products. This role combines technical writing leadership, content strategy, and AI-enabled documentation innovation.
The ideal candidate is a strong technical communicator who can create and structure content for human users and AI-powered consumers, including copilots, chatbots, search assistants, and agentic experiences. The role requires driving documentation excellence through Generative AI, content analytics, automation, and team mentorship.
Responsibilities
Lead documentation strategy, planning, and execution across multiple product areas to improve consistency and delivery.
Partner with Product Management, Engineering, UX, Support, and other stakeholders to align documentation with product and business goals.
Drive documentation standards, governance, content architecture, and reusable content strategies.
Mentor and coach Information Developers, providing technical guidance, reviews, and best practices to strengthen team performance.
Champion adoption of Generative AI, automation, and modern documentation technologies to enhance content quality, productivity, and impact.
Create and optimize content for both human consumption and AI-driven experiences, applying SEO, GEO, and AEO best practices to improve discoverability and use.
Define documentation KPIs and establish dashboards to measure content effectiveness, discoverability, engagement, operational efficiency, and business impact.
Use analytics, customer feedback, and support insights to drive continuous improvement and data-driven content decisions that better serve users.
Lead initiatives that improve documentation scalability, quality, and productivity.
Qualifications
12+ years of experience in Technical Writing, Information Development, or Technical Communication, including leadership of documentation initiatives and strong experience in enterprise software, SaaS, cloud, API, or cybersecurity products.
Strong expertise in technical writing, information architecture, content strategy, and structured authoring.
Hands-on experience with Generative AI, prompt engineering, AI-assisted authoring tools, and documentation automation.
Experience defining content metrics, developing dashboards, and leveraging analytics to measure and improve content performance.
Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, Git-based repositories, and modern documentation ecosystems.
Strong leadership, stakeholder management, communication, and mentoring skills.
Good to Have
Experience with Google Analytics, Power BI, Tableau, or similar platforms.
Understanding of AEO, GEO, semantic search, Retrieval-Augmented Generation (RAG), and AI-ready content strategies.
Experience with Docs-as-Code, structured authoring, and enterprise knowledge management practices.
Skills Required
- 12+ years of experience in Technical Writing, Information Development, or Technical Communication, including leadership of documentation initiatives and experience in enterprise software, SaaS, cloud, API, or cybersecurity products.
- Strong expertise in technical writing, information architecture, content strategy, and structured authoring.
- Hands-on experience with Generative AI, prompt engineering, AI-assisted authoring tools, and documentation automation.
- Experience defining content metrics, developing dashboards, and leveraging analytics to measure and improve content performance.
- Proficiency with JIRA or similar ticketing systems, CMS platforms, publishing tools, and Git-based repositories.
- Strong leadership, stakeholder management, communication, and mentoring skills.
- Experience with Google Analytics, Power BI, Tableau, or similar analytics/BI platforms.
- Understanding of AEO, GEO, semantic search, Retrieval-Augmented Generation (RAG), and AI-ready content strategies.
- Experience with Docs-as-Code and enterprise knowledge management practices.
Qualys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qualys and has not been reviewed or approved by Qualys.
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Affordable Benefits — Benefits costs are widely viewed as low for employees and dependents, with healthcare often described as almost fully paid for. Feedback suggests this affordability helps offset perceptions of lower base pay in some roles.
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Healthcare Strength — Healthcare offerings are broad, including multiple medical plan options, dental and vision coverage, mental health support, and disability insurance. Benefits are described as “pretty amazing” or “great,” reinforcing perceived quality and coverage depth.
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Equity Value & Accessibility — Equity participation is accessible through company stock plans and an employee stock purchase plan. Compensation packages commonly include equity alongside salary and bonus, which some consider a meaningful part of total rewards.
Qualys Insights
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings. The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
