Job Role
The Lead Engineer – Production Support leads application support, incident management, service stability, and continuous improvement for customer implementations on the Majesco L&AH PAS platform. The role is hands-on in troubleshooting production issues, analyzing logs and data, coordinating defect resolution, and ensuring high availability and performance of business-critical applications.
This is a senior individual contributor role with strong leadership expectations – mentoring support engineers, driving operational best practices, collaborating with development, product, infrastructure, and customer teams, and owning timely resolution of incidents, service requests, and production defects.
Required Technical Skills
- Core Java: Strong OOP, collections, exception handling, debugging, and log analysis.
- SQL Server: T-SQL, stored procedures, query writing, data validation, indexing, and performance tuning.
- Git or SVN: Version control concepts, branch management, and support for deployment activities.
- Strong understanding of web applications, APIs, services, batch jobs, and enterprise integration patterns.
- Experience in production issue troubleshooting, root cause analysis, incident management, and problem management.
- Knowledge of release validation, environment support, deployment coordination, and post-release monitoring.
- Exposure to monitoring, ticketing, and service management processes such as SLA, incident, change, and problem tracking.
- Good understanding of Unix/Linux commands, log tracing, job monitoring, and batch support is preferred.
- Excellent stakeholder communication and ability to manage customer-facing support situations.
Key Responsibilities
- Own end-to-end production support for assigned customers and ensure application stability and availability.
- Analyze production incidents, service requests, and defects, and drive resolution within committed SLAs.
- Perform detailed root cause analysis for application, integration, batch, and data-related issues.
- Coordinate with development, QA, infrastructure, and database teams for issue triage and permanent fixes.
- Monitor application health, interfaces, scheduled jobs, and critical business processes in production environments.
- Validate and troubleshoot SQL Server data issues, queries, stored procedures, and reconciliation items as needed.
- Support deployments, production releases, hotfixes, and change implementation activities.
- Prepare incident summaries, RCA documents, knowledge base articles, and operational runbooks.
- Drive problem management by identifying recurring issues and recommending preventive or automation-based improvements.
- Participate in on-call support, major incident management, war room discussions, and production cutover support.
- Work closely with customer stakeholders to provide status updates, impact analysis, and resolution plans.
- Ensure adherence to support processes, audit requirements, change controls, and operational best practices.
- Mentor junior engineers and support resources on troubleshooting approaches, domain understanding, and service excellence.
- Collaborate with Agile/Scrum and project teams to support releases, defect fixes, and transition-to-support activities.
Domain & Platform Experience
- Experience in Insurance domain required; Life / Annuity / Group / Health Policy Administration preferred.
- Experience with Majesco L&AH PAS or other Majesco platforms is a strong plus.
- Understanding of policy administration support processes, interfaces, batch cycles, and reconciliation activities is preferred.
Profile & Experience
- Experience: 5–10 years in application support, development, or implementation, including 3+ years in a lead developer role.
- Recent, hands-on experience in production support, SQL Server, issue troubleshooting, and customer-facing incident handling is mandatory.
- Education: B.E./B. Tech/MCA or equivalent in Computer Science, IT, or related field.
- Strong communication, stakeholder management, ownership mindset, and proven leadership in guiding teams.
Skills Required
- 5-10 years of experience in application support, development, or implementation
- 3+ years of experience in a lead developer role
- Recent hands-on experience in production support
- Strong Core Java skills, including object-oriented programming, collections, exception handling, debugging, and log analysis
- Strong SQL Server experience, including T-SQL, stored procedures, query writing, data validation, indexing, and performance tuning
- Experience with Git or SVN and deployment support
- Understanding of web applications, APIs, services, batch jobs, and enterprise integration patterns
- Experience with production issue troubleshooting, root cause analysis, incident management, and problem management
- Knowledge of release validation, environment support, deployment coordination, and post-release monitoring
- Exposure to monitoring, ticketing, SLA, incident, change, and problem management processes
- Excellent stakeholder communication and ability to manage customer-facing support situations
- Experience in the insurance domain
- Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, or equivalent degree in Computer Science, Information Technology, or a related field
- Understanding of Unix/Linux commands, log tracing, job monitoring, and batch support
- Experience with Life, Annuity, Group, or Health policy administration
- Experience with Majesco L&AH PAS or other Majesco platforms
- Understanding of policy administration support processes, interfaces, batch cycles, and reconciliation activities
- Strong communication, stakeholder management, ownership, and team leadership skills
Majesco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Majesco and has not been reviewed or approved by Majesco.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays, and strong support for remote work are widely highlighted. Time-off policies feel generous and practical for work-life balance.
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Healthcare Strength — Health insurance is considered solid and comparable to larger tech firms, with a global EAP also emphasized. Core medical coverage appears to be a dependable part of the package.
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Career-Linked Recognition & Rewards — An employee recognition program and structured development paths (iLearn, CLIMB) are prominently featured. These elements add non-cash value alongside base pay.
Majesco Insights
What We Do
Majesco is the partner P&C and L&A insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what’s next, without losing sight of what’s important now. Over 350 insurers, reinsurers, brokers, MGAs, and greenfields/startups rely on Majesco’s SaaS platform solutions of core, digital, data & analytics, distribution, and a rich ecosystem of partners to create their next now. As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 900+ successful implementations we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute. For more information, please visit www.majesco.com.
