About this role:
Wells Fargo is seeking a Lead Digital Product Manager to join our Consumer, Small & Business Banking team. In this role, you will lead product and pricing modernization efforts, driving innovation and transformation across key product lines to enhance customer experiences and business performance. You will collaborate closely with business, technology, and operations partners to ensure that business strategies align with measurable outcomes. This is a high impact role where you will shape the future of digital products and services by designing forward-thinking solutions, optimizing pricing strategies, and delivering value through data driven decision-making. The ideal candidate will be a visionary leader with a passion for digital transformation, deep expertise in product strategy, and a proven track record for delivering results in a fast-paced agile environment.
In this role, you will:
- Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
- Act as key participant in large-scale planning
- Review and analyze complex digital strategy for product/functionality/experience area
- Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
- Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
- Lead a broad team of digital professionals to meet deliverables and drive new initiatives
- Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
- Potentially lead projects, teams or serve as a peer mentor.
Required Qualifications:
- 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 5+ years of experience in one or more of the following: Product management, product development, strategic planning, process management, change delivery or agile product owner
- 5+ years of overall experience predominantly in Project and Product Management
- 5+ years of experience with Agile methodology and Scrum framework experience with at least 5+ of those years operating as a Product Owner. Hands-on experience with Agile practices and frameworks (e.g., Kanban, Scrum, etc.) and workflow and collaboration tools, such as Confluence, Jira and Jira Align.
- Experience in product management/ development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Ability to synthesize data, to form a story and align information to contrast or compare to industry perspective and historical business trends
- Ability to work effectively in a team environment and across all organization level, where flexibility collaboration and adaptability are important
- Strong analytical skills with high attention to detail and accuracy
- Creates and maintains project / systems documentation and proactively monitor & manage project schedules and deliverables.
- Ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
- Comfortable with ambiguity and facilitating discussions to explore the best possible solutions and possess the ability to lead.
Job Expectations:
- Accountable to articulate product vision, OKRs, define scope, prioritize backlog, establish product roadmaps, goals, and provide direction for teams to design/develop/ deliver technology and processes for updating/upgrading technologies/ vendor relationships, or for an entire domain
- Works with leaders, stakeholders, SMEs, scrum masters, project managers and delivery team to ensure success against stated customer business value
- Drives requirements, incorporating product expertise and industry/ competitor opportunities
- Adjusts planning in situations that may include financial, control, or process roadblocks
- Inspects pre-release progress, recommends changes, and ensures timelines are met
- Ensures cross-functional dependencies are articulated, managed, and addressed by all constituents
- Develops/ monitors key performance indicators, identifies improvement opportunities, and ensures all regulatory and policy compliance
- Partner with Product Manager and Project team to define business requirements and solutions to meet objectives. Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives
- Communicate, collaborate, and negotiate with key stakeholders (value stream leaders, business groups and control groups)
- Manage, groom, and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints
- Be accountable for scrum team deliverables and KPIs. Monitor and measure progress on user story delivery and sprint team velocity
- Review metrics to measure value and identify opportunities for improvement
- Effectively manage risks associated with your product and scrum team, including compliance with applicable laws, rules and regulations, and adherence to internal Wells Fargo policies, procedures and controls
- Look at industry trends and banker/customer feedback to brainstorm on features / dependencies
- Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn’t agreement amongst stakeholders, knowing how to negotiate and when to escalate to his/her leaders
- Work with operations and technical teams to research and resolve production issues. Clarify ambiguities and customer experience based on business requirements and Product objectives.
Posting End Date:
25 Feb 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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