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Dynatrace delivers answers and intelligent automation from data.
The Role
Your role at Dynatrace
We're seeking a proactive, analytical leader to drive business intelligence and data science initiatives across our global customer experience and technical support teams. This role bridges strategy and execution-translating business needs into actionable insights, predictive models, and data-driven recommendations that influence decision-making at all levels.
Key Responsibilities
What will help you succeed
Required Skills:
Preferred Skills:
If you're passionate about using data to enhance customer experiences and drive business outcomes in a fast-paced SaaS environment, we'd love to hear from you.
Why you will love being a Dynatracer
We're seeking a proactive, analytical leader to drive business intelligence and data science initiatives across our global customer experience and technical support teams. This role bridges strategy and execution-translating business needs into actionable insights, predictive models, and data-driven recommendations that influence decision-making at all levels.
Key Responsibilities
- Analyze complex datasets to identify trends, drivers, and opportunities; communicate findings through compelling narratives and visualizations.
- Develop and maintain dynamic dashboards and reports using Power BI to support real-time decision-making.
- Collaborate cross-functionally with Customer Support, Customer Success, Finance, and Operations to support strategic initiatives and optimize performance.
- Apply statistical methods and predictive modeling to evaluate business outcomes and forecast future trends.
- Deliver executive-ready presentations enriched with contextual insights and strategic recommendations.
- Manage multiple projects independently, ensuring timely delivery of high-impact analytics and ad hoc reporting.
What will help you succeed
Required Skills:
- 5+ years of experience in Business Intelligence, Data Analytics, or Post-Sales Operations within high-tech or SaaS environments.
- Bachelor's or Master's degree in Data Science, Statistics, Business Analytics, Economics, or a related field.
Preferred Skills:
- Proven ability to synthesize large datasets into actionable insights using SQL, DAX, PowerQuery, and statistical tools.
- Strong understanding of statistical testing, regression analysis, and data validation techniques.
- Excellent communication and storytelling skills with the ability to influence senior stakeholders.
- Experience with Microsoft Fabric, Power BI, and Python.
- Agile mindset with the ability to pivot between strategic analysis and operational execution.
If you're passionate about using data to enhance customer experiences and drive business outcomes in a fast-paced SaaS environment, we'd love to hear from you.
Why you will love being a Dynatracer
- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
- An environment that fosters innovation, enables creative collaboration, and allows you to grow.
- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
- A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
- A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
What the Team is Saying
Michael Polter
Sr Customer Success Engineer
Jamie Mallett
Sr Manager, Sales Program Management
Trevor Ealy
VP, GTM & Enablement
Hannah Fleming
Enterprise Expansion Account Executive
Kristen Hanlan
Sr Manager, Sales Development NORAM
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The Company
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
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Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
Typical time on-site:
2 days a week
Global Headquarters
Singapore
Barcelona, ES
Bengaluru, IN
Brisbane, AU
Brussels, BE
Canberra, AU
Denver, CO
Detroit, MI
Dublin, IE
Gdańsk, PL
Graz, AT
Hagenberg, AT
Hanyang, KR
Innsbruck, AT
Klagenfurt, AT
Linz, AT
Lisbon, PT
Madrid, ES
Maidenhead, GB
Melbourne, AU
Milan, IT
Mountain View, CA
Mumbai, IN
Munich, DE
New Delhi, IN
Paris, FR
São Paulo, BR
Stockholm, SE
Sydney, AU
Tallinn, EE
Tel Aviv-Yafo, IL
Tokyo, JP
Utrecht, NL
Vienna, AT
Wellington, NZ
Zürich, CH
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