Lead Client Services Project Manager - Aven Hospitality

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress. 

Working in the Aven Hospitality’s Enterprise Architecture team gives you opportunities to develop your technical, business and intercultural skills, cooperating with people from all over the world.

Aven Hospitality is growing and is rapidly expanding both its product and geographic footprint. Aven Hospitality has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.

The Lead Implementation Project Manager is responsible for the successful delivery of Aven Hospitality Products’ most complex and high‑impact implementations while providing day‑to‑day leadership and guidance to a team of Implementation Managers.

This role combines hands‑on ownership of strategic customer engagements with people leadership and delivery oversight, ensuring consistent execution standards, strong consultative engagement, and continuous improvement across the implementation function.

Key Role and Responsibilities:

• Own end‑to‑end delivery of large‑scale, multi‑workstream, or high‑risk customer implementations

• Lead customer engagements with senior and executive stakeholders, acting as a trusted advisor throughout delivery

• Ensure delivery execution aligns with internal standards, methodologies, and quality expectations

• Apply deep product and delivery expertise to guide customers toward scalable, best‑practice solutions

• Clearly articulate trade‑offs and recommendations, influencing customer decisions with confidence and credibility

• Provide functional leadership to a group of Implementation Managers, including coaching, mentoring, and delivery support

• Identify opportunities to improve delivery efficiency, predictability, and customer experience

Qualifications and Education Requirements:

• 8+ years of experience in software/SaaS implementations, professional services, or complex project/program management

• Demonstrated success leading large, complex, or enterprise‑level implementations

• Prior experience in a lead, principal, or team‑lead capacity is strongly preferred

• Familiarity with hospitality products or hospitality‑focused implementations is a plus, but not required

• Advanced project and program management expertise, including multi‑stream delivery and escalation management

• Strong consultative and advisory skills, with the ability to influence outcomes at senior levels

• Proven people leadership skills, including coaching, feedback, and delivery oversight

Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

Paid time off

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free, high coverage life insurance program

Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking 

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

Sabre is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.