You will help translate complex needs into applicable requirements, supporting the payments roadmap, and resolving production issues affecting customer and financial operations.
You will report to the Senior Manager, Digital and Technology Product.
Position Compensation Range:
Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Main Responsibilities
1. Payment Solutions Strategy & Delivery
- Lead analysis and support execution of the enterprise payments roadmap, including digital, lockbox, AutoPay, and real-time payment programs
- Partner with Product Owners to define features and prioritize payment capabilities in consideration of value
- Support implementation and optimization of main platforms (e.g., payment gateways, billing systems, treasury integrations)
- Ensure solutions align with enterprise architecture, regulatory requirements, and financial controls
2. Requirements and Business Analysis
- Elicit, document, and validate end-to-end requirements across payment lifecycle (initiation, processing, reconciliation, and reporting)
- Translate our needs into epics, features, and user stories with clear acceptance criteria
- Perform gap analysis, process mapping, and impact assessments across systems and departments
- Develop artifacts such as process flows, data mappings, and functional specifications
3. Cross-Functional Collaboration
- Be a liaison across Finance, Treasury, Billing, Product, UX, and Engineering teams
- Facilitate working sessions and requirements workshops with partners
- Guide understanding on solution options, trade-offs, and priorities
- Coordinate with external partners and vendors where applicable (e.g., payment processors, banks)
4. Data, Reporting & Financial Controls
- Define requirements for payment reporting, reconciliation, and financial controls
- Partner with Finance and Treasury to ensure accurate cash application, settlement tracking, and audit readiness
- Support data analysis to inform decision-making and compliance
5. Governance, Risk & Compliance
- Ensure payment solutions follow regulatory, audit, and security requirements (e.g., PCI, fraud controls, segregation of responsibilities)
- Contribute to enterprise governance frameworks (e.g., payment standards, onboarding strategies, control frameworks)
- Find and address risks across payment processes and system integrations
6. Leadership & Mentorship
- Provide guidance and mentorship to Business Analysts and cross-functional team members
- Promote best practices in business analysis, documentation, and partner engagement
- Lead complex programs and act as a trusted advisor to leadership
Specialized Knowledge & Skills Requirements
•Demonstrated experience providing customer-oriented solutions or service
•Demonstrated experience balancing and aligning the focus of many different partners across the enterprise based on our goals.
•Demonstrated experience building working relationships and a network that includes people from both business and technical disciplines. •Demonstrated experience planning and deploying both business and IT programs.
•Extensive knowledge of existing technology and new technologies to enhance business capabilities.
•Demonstrated experience recognizing and providing recommendations for structural issues within the organization, functional interdependencies and cross-silo redundancies.
•Extensive understanding of system architecture and system engineering processes and how to apply architectural principles to business solutions.
•Extensive knowledge of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools.
•Demonstrated experience are liaison conveying information needs of the business to IT and technology or cost constraints to the business; apply equal conveyance regarding business strategy and IT strategy. •Demonstrated experience assimilating and correlating disconnected documentation and drawings, and explaining their collective relevance to us and to high-priority business issues.
•Demonstrated experience creating high-level models that can be used in future analysis to extend and mature the business architecture.
Preferred
- 8+ years of experience in Business Analysis, Product Delivery, or Financial Systems
- Experience in payment systems, billing platforms, or financial operations
- Complex, cross-functional initiatives
- Experience with Agile delivery methodologies
- Experience in insurance or financial services
- Familiarity with:
- Payment gateways, ACH, card processing, lockbox, AutoPay
- Treasury operations and cash management
- Payment reconciliation and financial reporting
- Experience with enterprise integration patterns (APIs, event-driven systems)
- Proficiency with Jira and Confluence for requirements management, backlog tracking, and documentation
Success Measures
- Deliver scalable, reliable payment capabilities in consideration of roadmap
- Reduction in payment defects and production incidents
- Improved reconciliation accuracy and financial transparency
- Partner agreement and satisfaction
- Documentation and traceability of requirements
Why You will Matter
This role is central to allowing a modern, unified payments ecosystem, improving customer experience, and ensuring financial accuracy and control across the enterprise.
We will expect you to work 10 days per month from the office in this hybrid role. You should reside within approximately 35-50 miles of one of the following office locations. These locations are in the following cities: Madison, WI 53783, Boston, MA 02110, Denver, CO 80112, Hopkins, MN 55343, Keene, NH 03431, St. Joseph, MO 64507, and Phoenix, AZ 85034. Each has a unique postal code.
#LI-Hybrid
Additional Information- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
Skills Required
- Demonstrated experience providing customer-oriented solutions or service
- Experience aligning and balancing priorities across enterprise partners
- Experience building working relationships across business and technical disciplines
- Experience planning and deploying both business and IT programs
- Extensive knowledge of existing and emerging technologies to enhance business capabilities
- Experience identifying organizational structural issues, interdependencies, and redundancies
- Understanding of system architecture and system engineering processes; apply architectural principles to business solutions
- Knowledge of infrastructure technologies, operating systems, and platform interconnectivity
- Experience acting as liaison between business and IT, translating needs and constraints
- Experience assimilating and correlating disconnected documentation and creating high-level models for future analysis
- 8+ years of experience in Business Analysis, Product Delivery, or Financial Systems
- Experience in payment systems, billing platforms, or financial operations (ACH, card processing, lockbox, AutoPay)
- Experience with Agile delivery methodologies and Agile artifacts (epics, features, user stories)
- Familiarity with enterprise integration patterns (APIs, event-driven systems)
- Proficiency with Jira and Confluence for requirements management and documentation
- Experience with treasury operations, payment reconciliation, and financial reporting
- Experience in insurance or financial services
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
