Lead BizOps Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead BizOps Engineer

Nexus BizOps team is looking for a Lead BizOps Engineer who can support building the Mastercard Next- Gen Switching Platform
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Responsibilities
· Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
· Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
· Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
· Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
· Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
· Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
· Practice sustainable incident response and blameless postmortems.
· Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
· Work with a global team spread across tech hubs in multiple geographies and time zones
Qualifications/ Experience
· BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
· Coding experience in one or more of the following: C++, Java, Python, Go
· Experience with algorithms, data structures, scripting, pipeline management, and software design.
· Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
· Experience in the following:
· Support experience for Event Framework/Event Drive Applications/Java/J2EE/Spring/Springboot based applications, cloud based microservices
· Experience on Logging, Monitoring and Alerting tools like Splunk, Dynatrace, Grafana etc.
· Experience in building synthetic monitors and replicating failure scenarios to test availability, resiliency, performance of applications/ platforms
· Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required
· Understanding on an API/Event gateway pattern and load balancers
· Web and Infrastructure Security along with User Authentication/Authorization, identity management, client-server communications, JSON web tokens, OAuth 2.0 framework
· Debugging event-driven microservices
· Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot
· Databases such as Postgres, Redis and Cassandra, data replication strategies, data and application availability definition
· Supporting applications running on cloud native environments like PCF, GCP, Azure, AWS
· Experience in IT Service Management and Incident Response.
· Documentation of playbooks, runbooks, implementation procedures, run analytics for troubleshooting
· Understanding of:
· Client-server relationships
· Network concepts (Layer 1 to Layer 3)
· Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
· Load balancers and application firewalls.
· High availability and business continuity planning
Caching concepts

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.