Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.
FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering selects services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
FSCA, the largest independent fleet maintenance company in the country, is currently hiring a Lead Billing Specialist. As a Lead Billing Specialist, you will be Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation. In addition, you will assist in working with technicians to create and submit estimates to customers for approval.
Duties & Responsibilities:
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system.
- Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoice off created RO by applying customer specific rates and mark-ups.
- Improve RO quality by identifying weak points (e.g., the story, missing information, incorrect information), edit ROs such that customer disputes are eliminated while FSCA invoices full amount for service provided.
- Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
- Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers.
- Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
- Gather necessary paperwork and upload into system for records.
Requirements
- High School Diploma/GED and 7 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience; or 9 years' experience in a related field
- Proficient with Mitchell One or similar estimating systems
- Strong communication skills (written, verbal and phone) and customer service skills.
- Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices.
- Has a sense of urgency daily; is action oriented; acting with a minimum of planning.
- Existing knowledge of standard repair times (SRT) for common services.
- Experience in service writing is preferred.
- Works well independently but also effective within team environment.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Maintains professional but friendly demeanor.
- Demonstrates strong interpersonal and customer service skills.
- Communicates clearly and effectively.
- Pay close attention to detail.
- Exhibit's ability to remain calm and polite when dealing with frustrated customers and/or technicians.
USD 23.65 - 35.48 per hour
Compensation:
Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
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