Lead Associate Card & Dispute Specialist

In this hybrid role at our Chicago headquarters, you will oversee complex debit and credit card fraud investigations, identity theft disputes, identify and mitigate fraud trends. Lead strategic initiatives to reduce fraud losses. 

• Lead and manage complex fraud investigations for debit and credit card transactions, ensure accurate and timely resolution of disputes.
• Ensure compliant processing of claims and disputes by applying knowledge of regulations such as Regulation E, Regulation Z, and FCRA.
• Provide guidance to fraud analysts, review escalated cases and serve as subject matter expert in investigative techniques.
• Analyze fraud patterns and collaborate with the fraud strategy team to develop and refine business rules and controls that detect and prevent fraudulent activity.
• Support fraud mitigation initiatives by conducting root cause analysis of account losses, thereby identifying system or process vulnerabilities.
• Serve as a subject matter expert (SME) in card fraud, offer recommendations for fraud prevention technologies and operational enhancements.
• Partner with internal departments, vendors, and financial institutions to investigate large-scale fraud trends and coordinate fraud response efforts.
• Respond to escalated inquiries from internal stakeholders and members regarding complex fraud scenarios and claim disputes.
• Contribute to the development and enhancement of fraud detection systems, operational workflows, and reporting tools.

Education:

• Bachelor’s Degree - Business, Criminal Justice or Related – Preferred

Years of Experience:

• 5 years - Banking Fraud, Card Operations, Fraud Disputes or Related  - Minimum

In Lieu of Education:

• 8 years - Card Fraud Disputes or Fraud Investigations

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎$52,800 ‎-‏‏‎ ‎$72,600 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge. 

Additional Compensation: Annual performance bonus 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.