You will partner with product, engineering, architecture, and business teams to design and deliver resilient payment capabilities for American Family Insurance. In this role, you will guide technical decisions, mentor engineers, and apply cloud and AI-enabled practices to strengthen quality, speed, and reliability.
Position Compensation Range:
$131,000.00 - $220,000.00Pay Rate Type:
SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
This role does not have approval for sponsorship now or in the futire. This includes H1 transfers, OPT, CPT, F1 Visa and STEM.
Primary Accountabilities - What You’ll Lead
Own the technical direction for secure, scalable payment applications—from early concepts and architecture through implementation and production.
Shape the future of our payment platform by modernizing legacy solutions with cloud-native, microservices, API, event-driven, and distributed-system patterns.
Turn coplex needs into practical solutions by partnering with product, architecture, engineering, and business teams to define designs and delivery plans.
Stay close to the code, leading development for complex or high-risk capabilities and solving challenges across integrations and dependencies.
Set the standard for engineering excellence across design, testing, security, observability, performance, documentation, and production readiness.
Grow the team’s technical capabilities by mentoring engineers, guiding key decisions, and connecting the work to meaningful customer and business outcomes.
Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service
Demonstrated experience analyzing and understanding complex software/systems.
Demonstrated experience communicating technical information.
Demonstrated experience developing different solution-delivery and design approaches and solutions to customers.
Demonstrated experience developing complex software/systems using one or more programming language.
Demonstrated experience analyzing and estimating project size and work efforts for software solutions.
Demonstrated experience providing technical guidance and leadership to less experienced staff.
Extensive knowledge and understanding of software development and design standards and methodologies.
Extensive knowledge and understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools.
Extensive knowledge and understanding of systems development life cycle (SDLC).
Solid knowledge and understanding of application architecture and design alternatives.
Solid Knowledge and understanding of integration and migration strategies and technologies
Preferred Qualifications
We value skills gained through many paths. If you meet most of these qualifications and are excited about payment technology, we encourage you to apply.
Bachelor’s degree in a relevant field or equivalent practical experience.
Approximately 10+ years in software engineering, application development, or enterprise solution delivery, including 7+ years with Java, Spring Boot, or comparable backend technologies.
5+ years building and deploying cloud-native applications, ideally on AWS, using microservices, REST APIs, event-driven architecture, and distributed systems.
Experience modernizing legacy or high-volume transactional applications; payment-platform, financial-services, or similarly regulated-industry experience is helpful but not required.
Experience with relevant AWS services, containers, CI/CD, Infrastructure as Code, automated testing, observability, security, and resilient production operations.
Ability to turn business needs into scalable technical designs and use approved AI-assisted tools or cloud AI services to improve engineering quality and efficiency.
Demonstrated technical leadership through mentoring, architecture and code reviews, stakeholder influence, and delivery of customer-focused business outcomes.
In this HYBRID role, you will work 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110
Internal candidates are encouraged to apply regardless of location and will be considered based on the needs of the role.
Licenses
- Not Applicable.
Travel Requirements
- Up to 10% travel required.
Physical Requirements
- Work primarily involves sitting and standing for extended periods.
Working Conditions
- Not Applicable.
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.
Skills Required
- Experience providing customer-driven solutions, support, or service
- Experience analyzing and understanding complex software or systems
- Experience communicating technical information
- Experience developing solution-delivery and design approaches for customers
- Experience developing complex software or systems using one or more programming languages
- Experience analyzing and estimating project size and work efforts for software solutions
- Experience providing technical guidance and leadership to less experienced staff
- Extensive knowledge of software development and design standards and methodologies
- Extensive knowledge of infrastructure technologies, operating systems, and interconnectivity between infrastructure platforms and software tools
- Extensive knowledge of the systems development life cycle
- Solid knowledge of application architecture and design alternatives
- Solid knowledge of integration and migration strategies and technologies
- Bachelor's degree in a relevant field or equivalent practical experience
- Approximately 10+ years in software engineering, application development, or enterprise solution delivery
- 7+ years with Java, Spring Boot, or comparable backend technologies
- 5+ years building and deploying cloud-native applications
- Experience with AWS, microservices, REST APIs, event-driven architecture, and distributed systems
- Experience modernizing legacy or high-volume transactional applications
- Experience with containers, CI/CD, Infrastructure as Code, automated testing, observability, security, and resilient production operations
- Ability to translate business needs into scalable technical designs
- Experience using approved AI-assisted tools or cloud AI services to improve engineering quality and efficiency
- Technical leadership through mentoring, architecture and code reviews, stakeholder influence, and delivery of customer-focused outcomes
American Family Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Family Insurance and has not been reviewed or approved by American Family Insurance.
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Pay Growth & Progression — Compensation has seen multiple increases, including a higher internal minimum hourly wage effective 2025 for many customer‑facing and claims roles. These moves indicate continued investment to raise the pay floor and improve total rewards competitiveness.
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Retirement Support — The total package includes a 401(k) with company match alongside a company‑funded cash‑balance pension, strengthening long‑term financial security. This combination is positioned as a standout element within the overall benefits mix.
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Parental & Family Support — Paid parental leave was expanded in 2025 for birthing parents and for all parents, including adoptive and foster. Caregiver leave adds further family support within the leave portfolio.
American Family Insurance Insights
What We Do
For more than 85 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family. American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
