Lead, Accounts Receivable

About us 

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 78 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customized and curated solutions for various office space needs.

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We are seeking a detail-oriented Accounts Receivable Specialist to join our centralized finance operations team. In this role, you will be the gatekeeper for daily financial accuracy, responsible for matching inbound payments, managing customer billing inquiries, and executing critical reconciliations. The ideal candidate combines sharp financial accounting skills with a customer-first approach, ensuring that our clients receive rapid, accurate, and empathetic resolutions to their financial queries.

• Cash Application Ledger Accuracy:

  • Monitor the central billing inbox and accurately match electronic bank transfers and customer remittances to open invoices.

  • Establish a delinquency "true delinquency" baseline to ensure automated overdue payment notices are never mistakenly sent to customers who have already paid.

  • Investigate and resolve unidentified or unmatched payments daily, shifting away from month-end cleanups to ensure the unallocated funds account remains strictly under 5% of total monthly collections.

• Customer Support Issue Resolution.

  • Act as the primary point of contact for complex billing disputes, credit note requests, and security deposit inquiries across a national portfolio.

  • Cross-reference billing records, CRM history, and prior communications to assemble full context before responding, ensuring a first-response turnaround time of 1 business day.

  • Provide high-touch, personalized communication for critical escalations, bypassing automated templates to protect customer trust and satisfaction.

• Financial Reconciliations & Compliance

  • Perform daily and monthly reconciliations between billing systems, tax withholding portals, and bank statements to ensure revenue integrity.

  • Manage the customer off-boarding process by calculating, verifying, and posting security deposit refunds into the core accounting ERP system.

  • Manage specialized billing streams and auxiliary revenue postings as needed.

• Process Improvement & Automation Readiness

  • Support the department's transition toward financial automation by manually

    tagging unmatched payments with "probable match" which will be used to train future artificial intelligence and cash-matching systems.

• Success Metrics (KPIs)

  • Cash Application Speed: 100% of identified cash applied within 24 hours of receipt.

  • Ticketing SLA: First substantive response to customer billing queries within 1 business day.

  • Customer Experience: Zero customer escalations caused by a lack of response or slow follow-up.

• Experience: 5+ years of proven experience in Accounts Receivable, Billing, or Finance Operations.

• Core Skills: Strong understanding of cash application, bank reconciliations, and general ledger management. Ability to manage high-volume transactional data accurately.

• Communication: Excellent written communication and customer service skills,

• with the ability to handle complex financial escalations empathetically.

Equal Opportunity Employer

WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.