Oversee the implementation of laundry standards and procedures.
• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all laundry systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls to Laundry Department.
• Solve employee grievances.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Priorities VIP or difficult guests.
• Liaise with Housekeeping for guest and hotel requirements.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. equipment routine service; stock inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these. • Supervise laundry storage areas.
• Maintain adequate stock levels.
• Complete stock takes as required.
• Maintain stock levels.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Proper deployment of manpower in respective areas.
• Plan production schedule.
• Ensure timely procurement of materials
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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