Launch Operations Specialist

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

• Conduct thorough audits of title setups to ensure launches are seamless
• Regularly update dashboards/task management queues to ensure that audit tasks are flowing seamlessly and on-time
• Be operational masters ensuring tasks are completed with established SLAs while maintaining high quality standards
• Become well-versed in the Netflix tooling ecosystem in order to flag issues to be actioned on by others 
• Create, maintain and contribute to workflow documentation (e.g. specs, training documentation, tooling guides) for broader use
• Action on high volume of ad-hoc, complex or high-context tasks in a timely manner
• Develop operational and technical expertise as it relates to title launches

• 5+ years in asset and/or project coordination
• Ability to thrive in a fast-paced environment
• Experience in fast-paced operational setup where SLA adherence is critical
• Excellent project management skills and the ability to keep multiple priorities moving at the same time
• Strong attention to detail and ability to quickly adapt to in-flight project changes and XFN stakeholder requests
• Adept in project tracking and task management systems such as Airtable and Monday.com
• Adept in effectively prioritizing high volume of concurrent tasks with expedited timelines
• Ability to grasp technical workflows quickly
• Adaptability to switch across different work streams or projects, depending on business needs
• Experience in working on global teams with diverse backgrounds and perspectives
• Clear, concise, and flexible communicator
• Japanese/Korean language skills are a plus, but not required
• Must be amenable to working hybrid, 2-3 times onsite per week in our Makati office
• Must be open to a 24/7 shifting schedule (e.g., evening shift on a quarterly basis, as needed)

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.