The Role
You'll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to Navan. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers.
You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.
What You'll Do:
- Client Advisory & Strategic Onboarding
- End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all workstreams, project plans, and timelines from kickoff to go-live.
- Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
- Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.
- Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
- Technical Integration & Cross-Functional Alignment
- Cross-Functional Collaboration: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
- Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
- Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
- Payment & Expense Expertise is a must
- Change Management & Process Optimization
- Tailored Training: Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.
- Playbook Development: Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.
What We're Looking For:
- Domain & Industry Expertise
- Experience: 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
- Travel Domain Knowledge: Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
- Expense & FinTech Exposure: Direct experience implementing or administering expense programs and/or corporate card programs.
- Financial Systems: Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intacct, QuickBooks Online).
- Skills & Attributes
- Execution & Drive: A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
- Problem Solving: A natural, inquisitive problem solver who uncovers solutions to suit client needs. .
- Communication: Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
- Tools: Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
- Travel: Willing and able to travel both domestically and internationally to visit customers and prospects (25%).
Skills Required
- 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management
- Deep familiarity with corporate travel programs (policy configuration, traveler profiles, approval workflows, reporting, duty of care)
- Payment and expense expertise; experience implementing or administering expense programs and/or corporate card programs
- Ability to lead complex, high-touch migrations end-to-end, manage workstreams, project plans, and timelines
- Design, develop, and deliver change management and training programs (written/video collateral, SOPs, remote/on-site training)
- Exceptional oral, written, and presentation skills; executive stakeholder management
- Willing and able to travel domestically and internationally (25%)
- Understanding of month-end close processes and cloud-based ERPs (NetSuite, Sage Intacct, QuickBooks Online)
- Experience with Salesforce, Jira, or similar project management and CRM platforms
What the Team is Saying
Navan Compensation & Benefits Highlights
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Fair & Transparent Compensation — Pay aligns with mid‑ to upper‑market in core engineering and GTM roles, with competitive cash, equity, and bonus plans. Defined pay bands and commission tiers provide clarity on how earnings are structured.
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Leave & Time Off Breadth — Flexible/unlimited PTO is part of the package alongside paid parental leave durations for birthing and non‑birthing parents. Time‑off policies are positioned as broad and supportive across the company.
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Wellbeing & Lifestyle Benefits — Travel‑centric perks (IATAN access and discounted personal travel) combine with connectivity/home‑office stipends, commuter benefits, in‑office meals/snacks, and pet insurance. Access to Headspace supports mental‑health resources.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
Gallery
Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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