Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.• Consults on level 3/4 incident management resolution• Contributes to knowledge base data for resolved incidents and requests• Reports and or fixes inconsistencies with procedures• Demonstrates broad knowledge of infrastructure system software• Implements and maintains infrastructure solutions• Mitigate potential threats of data compromise through the deployment and engineering support of tools for: Encryption & Key Management, Data De-identification, Data Discovery, Classification and persistent Tagging and Labelling • Support current and future data protection technologies, while working with our internal customers to enhance the protection capabilities of those tools• Implement and support Data Protection Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring)• Assist with design, configuration, performance testing, debugging, and documentation of infrastructure Email Eco System and integrated applications - Exchange 2016, Exchange Online, O365, Proofpoint, etc. • Handles projects or work with defined scope in own discipline and typically has a short-term focus• Works with guidance on small-scale team/unit projects• Solves problems in own specialty area• Makes worthwhile improvements to existing programs, and procedures• Makes practical suggestions for improving work processes in own area• Works for consensus and contributes to achievement of work group goals• Contribute to annual budget planning process
• Minimum of 5 years of experience supporting technologies such as Proofpoint Secure Email Gateway, Proofpoint/Micro Focus Archive and Supervision, Microsoft E5 Compliance, Exchange, O365, Slack, and Zoom. • Experience with Data Protection or content archival technology• Experience supporting across a complex enterprise• Prior production support experience• Education - Bachelor's Degree Preferred• Experience with content archive and supervision technology• Ability to work in a collaborative environment and on multiple assignments at once• Experience functioning & executing work in a fast-paced iterative environment such as Agile• Experience working with ServiceNow to capture process documentation
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
What We Do
What is life without challenges? Life throws many curve balls, but what makes it memorable is the way we choose to respond to them. The year 2020 caught us off-guard while introducing us to a whole new world of opportunities. MassMutual India’s Global Capability Center (GCC) was the very first step in navigating through transformations and paradigm shifts, an experience filled with lessons for all.
Embodying the values of the 171-year MassMutual legacy of helping people secure and protect the ones they love, this world-class India GCC was established in Hyderabad, a city boasting an outstanding talent pool, investor-friendly policies, and world-class infrastructure, all of which have made it a preferred destination for many cutting-edge technology organizations.
We’ve been expanding our global talent pool with an in-house team of experts in Full Stack Development and Support, DevOps, Security and Cloud Engineering, and Data Science. We’ve also grown our teams in several other areas such as Technology Delivery and Operations, Quality Assurance, Project Management, Global Procurement, Insurance Operations, Wealth Management Operations, Digital Operations, Partner Services, and Legal, Risk, and Compliance among others.
We aim to welcome our next 20 million customers by 2026 and in the process stay innovative in a digital-first world. Beginning our operations at the onslaught of the pandemic was a significant challenge. Now, after two years, our success markers are our resilient workforce, the reinvention of many business strategies, and our ability to build on pre-existing capabilities to align with business goals. In addition, we only continue to grow a deeply talented team, which is instrumental in orchestrating the digital transformation journey and contributing to the growth of MassMutual as a global financial leader.
-Ravi Tangirala,
Head of MassMutual India GCC
Gallery
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtin.com/sites/www.builtin.com/files/2024-06/MassMutual 5.jpeg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtin.com/sites/www.builtin.com/files/2024-06/MassMutual 2.jpeg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtin.com/sites/www.builtin.com/files/2024-06/MassMutual 3.jpeg)
![Gallery](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=crop,w=255,h=145/https://builtin.com/sites/www.builtin.com/files/2024-06/MassMutual 4.jpeg)
MassMutual India Offices
OnSite Workspace
![Company Office Image](https://cdn.builtin.com/cdn-cgi/image/f=auto,fit=cover,w=544,h=304,q=100/https://builtin.com/sites/www.builtin.com/files/2024-05/MM5.jpeg)