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Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.• Consults on level 3/4 incident management resolution• Contributes to knowledge base data for resolved incidents and requests• Reports and or fixes inconsistencies with procedures• Demonstrates broad knowledge of infrastructure system software• Implements and maintains infrastructure solutions• Mitigate potential threats of data compromise through the deployment and engineering support of tools for: Encryption & Key Management, Data De-identification, Data Discovery, Classification and persistent Tagging and Labelling • Support current and future data protection technologies, while working with our internal customers to enhance the protection capabilities of those tools• Implement and support Data Protection Infrastructure (including installation, configuration, upgrade, patching, and maintenance & monitoring)• Assist with design, configuration, performance testing, debugging, and documentation of infrastructure Email Eco System and integrated applications - Exchange 2016, Exchange Online, O365, Proofpoint, etc. • Handles projects or work with defined scope in own discipline and typically has a short-term focus• Works with guidance on small-scale team/unit projects• Solves problems in own specialty area• Makes worthwhile improvements to existing programs, and procedures• Makes practical suggestions for improving work processes in own area• Works for consensus and contributes to achievement of work group goals• Contribute to annual budget planning process
• Minimum of 5 years of experience supporting technologies such as Proofpoint Secure Email Gateway, Proofpoint/Micro Focus Archive and Supervision, Microsoft E5 Compliance, Exchange, O365, Slack, and Zoom. • Experience with Data Protection or content archival technology• Experience supporting across a complex enterprise• Prior production support experience• Education - Bachelor's Degree Preferred• Experience with content archive and supervision technology• Ability to work in a collaborative environment and on multiple assignments at once• Experience functioning & executing work in a fast-paced iterative environment such as Agile• Experience working with ServiceNow to capture process documentation
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!