As an L2 Support Engineer, you will troubleshoot customer issues, guide clients through technical resolutions, and support software rollouts while managing multiple cases effectively.
Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.
For more information, please visit https://www.foxit.com.
About the Role:
Foxit, a leading provider of innovative PDF products and services, is looking for technically skilled candidate with excellent interpersonal skills for technical support position. Technical support representative will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Job Title: Senior Customer Support Engineer
Location: Skopje, North Macedonia
Work Mode: Hybrid (2-3 days from office)
Technical Support Responsibilities:
· Identifying software solutions
· Troubleshooting technical issues
· Diagnosing and repairing faults
· Installing and configuring software
· Speaking to customers to quickly get to the root of their problem
· Providing timely and accurate customer feedback
· Talking to customers through a series of actions to resolve a problem
· Following up with clients to ensure the problem is resolved
· Supporting the roll-out of new applications
· Providing support in the form of procedural documentation
· Managing multiple cases at one time
· Testing and evaluating new technologies
Technical Support Requirements:
· Degree in computer science or information technology will be considered an advantage
· 3 years of experience as technical support or similar will be considered an advantage
· Any certification in Microsoft, Linux, Cisco or others is advantageous
· Technical support and troubleshooting on Mobile Apps (Android, IOS)
· Excellent communication skills, written and verbal communication
· Proficiency in Windows /Mac OS
· Experience with remote desktop applications and help desk software
· Attention to detail and good problem-solving skills
· Excellent interpersonal skills
· Excellent written and spoken English and German are a must
· Other spoken languages will be considered an advantage
If you’re passionate about customer support and driven to solve problems, join the team that’s shaping the future of PDF technology worldwide.
