About this opportunity:We are seeking an experienced Netcracker Online Charging System (OCS) L2 Support Analyst to join our telecom production support team. In this role, you will ensure the stability, availability, and performance of mission-critical online charging platforms that support prepaid and postpaid services. You will work in a fast-paced production environment, providing L2 support, troubleshooting complex incidents, and collaborating with cross-functional teams to restore services within SLA.
Key Responsibilities:
Provide L2 production support for Netcracker OCS and related charging applications.
Monitor application health, system performance, alarms, and services using enterprise monitoring tools.
Perform incident investigation, troubleshooting, root cause analysis (RCA), and timely service restoration.
Analyze Diameter (Gy, Ro, Gx) CCR/CCA transactions and resolve charging-related issues.
Investigate customer-impacting incidents using application logs, Graylog/Splunk, Unix logs, and SQL queries.
Execute operational activities including application start/stop, health checks, cache refresh, and configuration validation.
Support prepaid charging, balance management, voucher processing, recharge, and rating scenarios.
Validate integrations with CRM, Billing, Mediation, PCRF/PCF, IN platforms, and REST/SOAP APIs.
Coordinate with L3, development, infrastructure, and vendor teams during major incidents and deployments.
Prepare RCA reports, SOPs, operational documentation, and knowledge articles.
Participate in change implementation, deployment validation, and provide 24×7 production support through rotational shifts.
Required Skills:
3-8 years of experience in telecom production support.
Strong expertise in Netcracker Online Charging System (OCS).
Good understanding of Telecom BSS/OSS, prepaid/postpaid charging, and online charging concepts.
Hands-on experience with Diameter protocols (Gy, Ro, Gx).
Linux/Unix administration, shell scripting fundamentals, and SQL (Oracle/PostgreSQL/MariaDB).
Experience with log analysis tools such as Graylog, ELK, or Splunk.
Knowledge of REST/SOAP APIs, JSON/XML, ITIL processes, and application integration architecture.
Preferred Skills:
Netcracker Revenue Management (NRM).
Kubernetes, Docker, OpenShift, or cloud platforms.
Jenkins/CI-CD, Kafka, Tibco/MQ.
Monitoring tools such as Grafana, Prometheus, Zabbix, or AppDynamics.
Familiarity with telecom protocols including SMPP, HTTP, and Diameter.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or a related field. ITIL Foundation certification and exposure to Netcracker Telecom BSS products are preferred.
Skills Required
- 3-8 years of experience in telecom production support
- Strong expertise in Netcracker Online Charging System (OCS)
- Understanding of Telecom BSS/OSS, prepaid/postpaid charging, online charging concepts
- Hands-on experience with Diameter protocols (Gy, Ro, Gx)
- Linux/Unix administration and shell scripting fundamentals
- SQL experience (Oracle/PostgreSQL/MariaDB)
- Experience with log analysis tools (Graylog, ELK, or Splunk)
- Knowledge of REST/SOAP APIs, JSON/XML, ITIL processes, and application integration architecture
- Bachelor's degree in Computer Science, IT, Electronics & Telecommunications, or related field
- ITIL Foundation certification
- Exposure to Netcracker Telecom BSS products
- Netcracker Revenue Management (NRM)
- Kubernetes, Docker, OpenShift, or cloud platforms
- Jenkins/CI-CD, Kafka, Tibco/MQ
- Monitoring tools such as Grafana, Prometheus, Zabbix, or AppDynamics
- Familiarity with SMPP and HTTP telecom protocols
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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