We are looking for an IT Support Engineer (L2 level) in Kraków!
Excis is a global leader in IT support, driven by innovation and collaboration. We are seeking a proactive Level 2 IT Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us and start a rewarding career in a friendly, family-like environment where you’ll enjoy coming to work every day.
About us:
- We serve clients in over 190 countries
- Over 6,000 engineers worldwide
- More than 200 corporate clients
We foster an open, friendly, and growth-oriented organizational culture where individual achievements contribute to the success of the entire team. Whether it’s solving complex IT challenges or celebrating successes together, our people always come first.
Start your journey with Excis and grow with us!
Key responsibilities:
- Provide technical support to users (onsite and remote)
- Diagnose and resolve hardware, software, and network issues
- Support desktops, laptops, printers, and mobile devices
- Manage user accounts and provide basic application support
- Perform basic network diagnostics (connectivity, DNS, TCP/IP)
- Collaborate with internal teams and escalate issues when necessary
- Work in accordance with ITIL processes (incidents, requests, problems)
- Maintain documentation of tickets and their resolutions
Requirements
- Higher education in IT (Bachelor’s, Master’s, or equivalent experience)
- At least 2 years of experience in End User Computing (EUC) support or onsite IT support
- Practical knowledge of ITIL standards (incident, asset, and configuration management)
- Hands-on experience with asset tagging and updating the CMDB database
- Basic networking knowledge: Cisco/HP devices, TCP/IP, DNS, WINS
- Experience with printers, mobile devices, and common business applications
- Strong customer service orientation and proactive approach
- Excellent interpersonal and customer service skills
- Proficiency in both English and Polish
Benefits
Benefits:
At Excis, your work matters. You’ll become part of a dynamic, hands-on team where your technical expertise directly contributes to user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across various technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT industry leader that values innovation and excellence.
Looking to make an impact and grow your career? Apply now to join the Excis team in Warsaw and be among the top IT support professionals!
Skills Required
- Higher education in IT (Bachelor's, Master's, or equivalent experience)
- At least 2 years of experience in End User Computing (EUC) support or onsite IT support
- Practical knowledge of ITIL standards
- Hands-on experience with asset tagging and updating the CMDB database
- Basic networking knowledge: Cisco/HP devices, TCP/IP, DNS, WINS
- Experience with printers, mobile devices, and common business applications
- Strong customer service orientation and proactive approach
- Excellent interpersonal and customer service skills
- Proficiency in both English and Polish
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
.png){kind=logo}
