The Role
Deploys and configures EDR, XDR, and SIEM solutions; gathers requirements, performs security gap and vulnerability assessments, configures policies and detection rules, and supports POCs. Provides presales solution design, sizing, demonstrations, presentations, customer training, documentation, and post-deployment optimization. Requires hands-on cybersecurity tooling experience, networking and system hardening knowledge, log analysis, scripting, and strong customer communication skills.
Summary Generated by Built In
Job Overview:
We are seeking a skilled L2 Cybersecurity Technical & Presales Engineer with strong hands-on expertise in security solutions and customer-facing capabilities. The role involves understanding client requirements, recommending appropriate cybersecurity solutions, supporting presales activities, and implementing security tools across enterprise environments.
Key Responsibilities:
Technical Responsibilities:
- Deploy and configure cybersecurity tools such as EDR, XDR, and SIEM solutions
- Perform requirement gathering and security gap analysis
- Implement security policies, log onboarding, and rule configuration
- Support POC and pilot implementations
- Provide post-deployment support, tuning, and optimization
- Conduct system health checks and performance improvements
- Perform vulnerability assessments and basic security analysis
Presales Responsibilities:
- Understand client IT environments (infrastructure, endpoints, servers, cloud)
- Recommend suitable cybersecurity solutions in coordination with OEMs
- Participate in client meetings and technical discussions
- Support solution design including HLD/LLD
- Assist in BOQ preparation and solution sizing
- Conduct product demonstrations and technical presentations
- Deliver security awareness sessions
Training & Documentation:
- Provide product training to customer SOC and IT teams
- Prepare deployment documentation and user guides
- Create technical presentations and implementation reports
- Conduct knowledge transfer (KT) sessions
Required Skills:
- Strong knowledge of EDR, XDR, and SIEM concepts
- Hands-on experience with tools like CrowdStrike, Zscaler, Splunk, Microsoft Sentinel, or similar
- Understanding of networking fundamentals, routing, and firewalls
- Knowledge of Windows and Linux security and hardening
- Experience in log analysis, correlation, and incident investigation
- Familiarity with MITRE ATT&CK framework
- Basic scripting skills (PowerShell or Python preferred)
Soft Skills & Certifications:
- Strong communication and presentation skills
- Experience in customer interaction and stakeholder management
- Ability to coordinate with OEM/vendor teams
- Strong documentation and reporting skills
- Ability to work independently in client environments
- Certifications such as CEH, CompTIA Security+, or relevant vendor certifications preferred
Skills Required
- Strong knowledge of EDR, XDR, and SIEM concepts
- Hands-on experience with CrowdStrike, Zscaler, Splunk, Microsoft Sentinel, or similar tools
- Understanding of networking fundamentals, routing, and firewalls
- Knowledge of Windows and Linux security and hardening
- Experience in log analysis, correlation, and incident investigation
- Familiarity with the MITRE ATT&CK framework
- Basic scripting skills, preferably PowerShell or Python
- Strong communication and presentation skills
- Experience with customer interaction and stakeholder management
- Ability to coordinate with OEM and vendor teams
- Strong documentation and reporting skills
- Ability to work independently in client environments
- CEH, CompTIA Security+, or relevant vendor certifications
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The Company
What We Do
The Closing Gap is a Trivandrum-based business-solutions company serving individuals and organizations. It provides integrated business services, career-growth support, resume writing, career consultations, interview preparation, recruitment and talent support, digital-presence management, business strategy and operations, and content creation and marketing. Its mission is to bridge gaps, unlock potential, and help clients develop careers, strengthen brands, and scale businesses through tailored, results-driven solutions.
