About the Opportunity
Ericsson is looking for an experienced L1 Fault Management Engineer to join the Network Operations team in Noida. The role supports 24x7 global operations through alarm monitoring, fault analysis, incident management, and service restoration across RAN, IP, Core, and Transmission networks.
What You Will Do• Monitor alarms and perform first-level fault analysis using Ericsson OSS/NMS and multi-vendor EMS tools.• Correlate alarms, conduct initial RCA, prioritize incidents, and coordinate with L2/L3 and field teams to restore services within SLA.• Manage incidents from detection through closure and support problem, change, and major incident management in line with ITIL and Ericsson GSC standards.• Identify recurring faults, improve monitoring and alarm processes, and prepare fault trend, network health, and performance reports.• Maintain accurate documentation, SOPs, runbooks, knowledge articles, and shift handovers.• Mentor junior engineers and support team onboarding and training.
What You Bring• 3-10 years of experience in telecom network operations or L1 fault management.• Strong expertise in one or more domains: RAN (2G/3G/4G/5G), IP transport, Core (MSC/EPC/IMS/5GC), or Transmission (SDH/DWDM/Microwave/Packet Transport).• Knowledge of fault management, alarm correlation, performance monitoring, SLA management, and ITIL processes.• Strong troubleshooting, communication, ownership, and stakeholder-management skills.• Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.• Willingness to work 24x7 rotational shifts, including weekends and holidays.• ITIL Foundation or relevant Ericsson/Cisco certification is preferred.
Skills Required
- 3-10 years of experience in telecom network operations or L1 fault management
- Expertise in at least one telecom domain: RAN, IP transport, Core, or Transmission
- Knowledge of fault management, alarm correlation, performance monitoring, SLA management, and ITIL processes
- Strong troubleshooting, communication, ownership, and stakeholder-management skills
- Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent
- Willingness to work 24x7 rotational shifts, including weekends and holidays
- ITIL Foundation or relevant Ericsson/Cisco certification
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
-
Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
-
Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
