SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.
About Product:SOFTSWISS Casino Platform
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.
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You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.
Key responsibilities:Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
Providing first-line operational support for project systems and configurations
Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
Maintain accurate ticket updates and documentation
Prioritize tasks in accordance with requirements and business risk level
Higher or incomplete higher education, preference for graduates of technical universities
Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
Basic knowledge of markup web languages (HTML, CSS)
Working proficiency in the English language
Working proficiency in the Russian language
Familiarity with GitLab (or alternatives) CI/CD pipelines
Familiarity with Application Programming Interfaces (APIs)
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Skills Required
- Higher or incomplete higher education (preferably technical)
- Experience with monitoring and logging tools (Datadog, Grafana, Sentry, ELK/Kibana)
- Basic knowledge of HTML and CSS
- Working proficiency in English
- Working proficiency in Russian
- Experience using Jira Service Desk for ticketing
- Experience with GitLab for reviewing and updating configuration files
- Familiarity with GitLab CI/CD pipelines
- Familiarity with APIs
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
