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Team Overview
The primary role of this position is to ensure that all dispute concerns raised by TransUnion Members and individual consumers are attended to within the accepted TAT. The successful candidate will make sure that the end-to-end process of dispute resolution are carried out following the appropriate compliance requirements. The activities include, but not limited to, logging and tracking of incoming dispute concerns, investigation, processing of correction, sending communications to relevant parties to provide updates of the status, and creation of reports. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
- Acknowledge and log disputes in a timely manner
- Analyze, investigate, and provide resolution to TU Members and individual consumers who raised the dispute
- Coordinate and make the necessary follow-ups with the relevant parties
- Provide updates on the status of each dispute via email or a call
- Update tracker daily, making sure all information is correct
- Know when to escalate issues, and ensure that escalated cases are treated with urgency/high priority
- Provide feedback on the efficiency of the current process
- Work with the members and internal dispute team to accurately and timely resolve disputes
Required Knowledge And Experiences
1. 1-2 years of experience in a customer service/inbound call center with knowledge in FRCA laws and regulations.
2. Demonstrated active listening skills and patience handling escalated emotions with consumer customers.
3. Strong english speaking and writing skills as well as a secondary language for a specific region.
4. Highly detailed and organized to flex with changing work priorities organized and detail oriented with the ability to manage multiple high priorities.
5. Proficient computer skills navigating the Internet, Web Based Applications, MS Office or other business software.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
Rep I, Customer Support OperationsSkills Required
- 1–2 years of experience in customer service or an inbound call center
- Knowledge of FRCA laws and regulations
- Demonstrated active listening skills and patience when handling escalated consumer emotions
- Strong English speaking and writing skills
- A secondary language applicable to the specific region
- Strong organization, attention to detail, and ability to manage multiple high-priority tasks
- Proficiency navigating the Internet, web-based applications, MS Office, or other business software
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options available from day one, plus mental-health resources and HSA/FSA support. Plan breadth and access appear strong, though costs can vary by selection.
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Parental & Family Support — Parental leave of about 12 weeks with a gradual return, along with adoption assistance, caregiver resources, and dependent-care FSA, is prominently offered. These provisions provide meaningful support for new parents and caregivers.
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Leave & Time Off Breadth — Flexible Time Off, paid holidays, global wellness days, and paid volunteer time are part of the package. Time-off options are positioned as a notable strength when team norms support usage.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
