The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
- Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
- Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
- Provide people management and development responsibilities and ensure team service level standards are met
- Liaise with Compliance department and senior management within business units supported
- Oversee new client onboarding and implement process enhancements to improve client onboarding experience
- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
- Monitor account refresh activity daily to ensure regulatory/document requirements are met
- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
- Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Skills:
- AI Literacy: Demonstrated understanding of core AI concepts, including machine learning, natural language processing (NLP), and generative AI, and their potential impact on the business.
- AI Acumen - The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes
- Ethical AI Awareness: Familiarity with the ethical considerations, potential biases, and responsible use of artificial intelligence in a business context
- Proven ability to work independently and be self-starter
- Exceptional organization and process management ability
- Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)
- Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy
- Strong analytical skills and time management skills, excellent attention to details
- Excellent written and verbal communication skills and aptitude in communicating with senior management
- Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
- Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
- Ability to work well under pressure and tight time frames
- MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement
- Pro-active, flexible, have good organizational skills and must be team player.
- Ability to work in a dynamic environment
Qualifications:
- 5-8 years of experience in KYC
- People Management experience
- Good command of reading and writing English.
- Good PC skills with ability to pick up new software systems.
- Co-operative, proactive with high sense of responsibility & teamwork
- Ability to work under pressure and in a volatile environment
- Attention to details with high accuracy in work; Strive for process improvement.
- Display the ability to prioritize effectively to meet routine processing deadlines
- Flexible enough to work as per Business timings.
Education:
- Bachelor's degree/University degree or equivalent experience
- ACAMS certified (an advantage)
#LI-NC2
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Business KYC------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 5-8 years of KYC experience
- People management experience
- Bachelor's degree or equivalent experience
- ACAMS certification
- AI literacy (machine learning, NLP, generative AI) and ability to identify AI use cases
- Intermediate Microsoft Office skills (Excel, Word, PowerPoint)
- Experience with AML monitoring, KYC onboarding and regulatory reporting
- MIS, metrics, and efficiency analysis skills
- Strong written and verbal communication with senior management
- Ability to perform quality reviews and maintain control environment
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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