As a KYC Operations Analyst within Operations team, you will review and enhance data collection and verification processes to ensure KYC records are accurate and complete. Your organizational skills will help you manage multiple priorities efficiently. You’ll use digital tools to streamline workflows and improve the client experience. In this role, you’ll promote thought leadership and encourage a culture of accountability and risk awareness. Your contributions will help drive best-in-class service across the team.
Job responsibilities
- Address escalated service issues effectively, maintaining high standards of customer service.
- Act independently and make strategic decisions based on data, insight, and experience.
- Support client onboarding and fulfill AML and KYC requirements, ensuring compliance and risk assessment.
- Conduct thorough investigations to establish AML typologies and produce accurate reports of findings.
- Identify opportunities to refine processes, increase operational efficiencies, and manage stakeholder relationships.
Analyze transaction data to identify patterns and verify legitimacy, interacting with bankers and customers to obtain necessary information.
- Exceptional research and analytical skills for analyzing large amounts of unstructured data.
- Client-focused with strong customer service skills and ability to multi-task in a high-volume work schedule.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong digital literacy.
- Ability to act independently, make strategic decisions, and manage stakeholder relationships effectively.
Strong problem-solving and communication skills to resolve internal and external customer concerns.
- In-depth knowledge of KYC/AML policies and experience in risk, audit, or process improvement.
- Ability to motivate and collaborate with teams using empathy and emotional intelligence.
- Experience with mainframe and PC-based systems, and digital process automation.
- Project management and process improvement experience.
- Resilience and adaptability in fast-paced, high-pressure environments.
Skills Required
- Exceptional research and analytical skills for analyzing large amounts of unstructured data.
- Client-focused with strong customer service skills and ability to multi-task in a high-volume work schedule.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong digital literacy.
- Ability to act independently, make strategic decisions, and manage stakeholder relationships effectively.
- Strong problem-solving and communication skills to resolve internal and external customer concerns.
- In-depth knowledge of KYC/AML policies and experience in risk, audit, or process improvement.
- Ability to motivate and collaborate with teams using empathy and emotional intelligence.
- Experience with mainframe and PC-based systems, and digital process automation.
- Project management and process improvement experience.
- Resilience and adaptability in fast-paced, high-pressure environments.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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