KYC / Onboarding Officer I

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Responsible for coordinating and conducting KYC due diligence reviews on prospects and clients throughout the life cycle of the relationship and determining if the prospect/client is within the Bank’s risk appetite.  Responsible for client on-boarding, including requesting, collecting, reviewing, and processing the required client level documentation.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.  Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.  While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Duties and Responsibilities:

• Serve as the primary point of contact for client, Line of Business (“LOB”), and Financial Crimes Compliance regarding on-boarding, client documentation, Client Risk Assessments/AML/KYC requirements.
• Collaborate with LOB sales teams and client to conduct required enhanced due diligence throughout life cycle of the client Relationship, including periodic reviews for high-risk clients.
• Analyze and approve prospect/client profile, make determination if prospect/client is within the Bank’s risk appetite, and escalate to leadership when appropriate. 
• Own and complete the day-to-day client on-boarding process in a timely manner with little to no supervision, while ensuring compliance with regulatory requirements and internal policies.
• Develop a working knowledge of and relationship with all clients within KYC Officer’s portfolio.
• Review current actions being taken regarding clients to reduce risks to the organization and provide detailed feedback to client risk management regarding gap analysis, areas of success/concern and opportunities for improvement all considering Fifth Third’s risk appetite. 
• Partner with first line of defense revenue producers to improve efficiency, effectiveness, productivity and/or control, improve the customer experience, and to satisfy banking regulations and requirements with little to no supervision.
• Support the LOB as the client risk subject matter expert.
• Ensure client satisfaction throughout the due diligence review process by employing a customer centric approach.
• Partner with second line of defense to ensure that risks are managed responsibility and that there is a consistent and continuous understanding of the identity and background of all clients.
• Support resolution of internal audit, compliance, or risk management related issues.
• Ensure satisfaction as an extension of the Line of Business through partnership with internal groups and by providing timely, clear, and effective responses to requests.
• Perform due diligence as needed on certain legal items that could have an impact on the performance, compliance and risk profile of clients and the organization.
• Participate in LOB root cause analysis and in action plan development and implementation.
• Communicate directly and effectively with LOB teams, clients, senior management, data support teams and other lines of business regarding client on-boarding and related client risks.
• Resolve client risk issues as they may arise, and be prioritized, during the on-boarding process or client life cycle, with little to no supervision.
• Refer client to Financial Crimes Compliance if concern that the customer is involved in money laundering, fraud, or terrorist financing.
• Develop knowledge of applicable regulatory requirements, specifically Customer Due Diligence/KYC, including Beneficial Ownership, and CIP. 
• Perform any other duties assigned.

SUPERVISORY RESPONSIBILITIES: Possible managerial responsibility of direct reports.

KNOWLEDGE & SKILLS REQUIRED:

• Requires Bachelor’s Degree
• 2+ years of KYC / AML / client risk experience strongly preferred
• 2+ years client or product on-boarding experience preferred
• 2+ years compliance, investigations, legal or paralegal experience preferred
• Exceptional analytical, problem-solving, and conflict resolution skills
• Exceptional written and oral communication skills required
• Must be a self-starter, with exceptional organizational skills that complement the ability to work independently at a fast pace to meet deadlines.
• Must have advanced level understanding of Microsoft Office and Adobe PDF programs.
• Ability to solve complex problems with little to no supervision is required.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.