Knowledge Engineer / KBA Developer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.  

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

We have an exciting opportunity at the Department of State! The Knowledge Engineer / KBA Developer develops, maintains, and enhances KM resources that support the customer’s mission to provide IT services to DoS users enterprise wide.

Responsibilities:

• In this role, you will execute the Knowledge Management Plan (KMP) and manage program documentation and capture operational knowledge.
• This includes: SOPs for contractor staff performing contract duties, internal quality control procedures and checklists, contractor training materials and onboarding documentation, contract deliverable templates and submission procedures, escalation procedures and contact lists, lessons learned and continuous improvement documentation.
• The KBA Developer leads the development and maintenance of Knowledge Base Articles (KBAs) for common IT issues, troubleshooting procedures, and how-to guides.
• Additionally, you will align SOPs with Information Technology Infrastructure Library (ITIL) framework and DoS standards. Update SOPs to reflect modernization initiatives and emerging technologies.
• Create role-specific SOPs and Tactics, Techniques, and Procedures (TTPs) for support functions.
• The role will also ensure we document systems, applications, and databases across all tiers.
• Maintain logical and physical IT infrastructure diagrams. Document system architecture and data flows.
• Maintain security policies and compliance documentation. Maintain technical requirements and user guides.
• The KBA Developer will develop user guides and quick reference materials for common IT tasks.
• Create orientation materials for new users of KM tools and IT services.
• You will ensure contractor program documentation in Government-approved repositories is complete, accurate and within all SLA standards.

EDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

• 6+ years
• Bachelor's in IT or related field
• AWS Certified DevOps Engineer or Azure DevOps Engineer Expert
• Secret Security Clearance 

PREFERRED REQUIREMENTS:

• ITIL 4 Foundation Certification(s) 

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:   

• Sitting for long periods
• Standing for long periods
• Ambulate throughout an office
• Ambulate between several buildings
• Stoop, kneel, crouch, or crawl as required
• Repeatedly lift and carry weight up to 40 pounds
• Travel by land or air transportation 10 % . 

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.