Jobs at Empower AI

Manages and improves configuration management processes and ServiceNow CMDB operations. Designs workflows, governance, integrations, and discovery processes; maintains CI data models and CSDM alignment; ensures data quality; conducts audits; supports ITSM processes; trains CI owners; collaborates with service owners, technical teams, and government clients; and implements continuous improvements.

Manages financial planning, budgeting, forecasting, invoicing, contract deliverables, variance analysis, and reporting for multiple government programs. Coordinates program finances with contracts, subcontractors, payroll, accounting, accounts payable, and accounts receivable teams. Administers Costpoint processes, reviews government contracts and regulatory requirements, manages subcontractor costs, and advises program and finance leadership on financial risks, compliance, and corrective actions.

Administers enterprise mobile device management and the full lifecycle of smartphones, tablets, hotspots, and satellite devices. Provides Tier II support, manages carrier accounts and billing reconciliation, maintains asset inventories, enforces DISA STIG compliance, applies updates, supports vulnerability remediation and RMF evidence collection, and produces reporting, procedures, and user guidance. The role is onsite at Fort Meade with up to 10% travel and requires independent judgment in a privileged-user environment.

Supports, configures, troubleshoots, and sustains enterprise audio-visual and video teleconferencing systems across conference rooms, classrooms, executive spaces, events, and classified network enclaves. Designs installations, evaluates readiness, resolves complex faults, supports Cisco and Poly systems, develops technical documentation and user guidance, and advises customers and management on system performance, cybersecurity, modernization, and service improvements. This onsite Fort Jackson role includes up to 15% travel and requires active Top Secret clearance.

Develops and manages an enterprise Knowledge Management program for a federal IT support organization. Responsibilities include KM strategy and governance, knowledge repositories and self-service content, chatbot and Virtual Agent content, content quality and accessibility, team leadership, analytics, ticket deflection and first-contact resolution improvement, and integration with customer experience and service management initiatives.

Facilitates Scrum ceremonies, coaches cross-functional Agile teams, manages impediments and dependencies, maintains prioritized backlogs and delivery metrics, supports stakeholder acceptance and controlled releases, and ensures compliance with government change, security, testing, and quality processes. Coordinates delivery across application development, IT service management, automation, analytics, cybersecurity, infrastructure, and service management teams.

Supervise Tier I Knowledge Center service desk agents supporting external users of federal mission applications. Manage shift scheduling, coaching, quality assurance, ticket documentation, escalations, SLA/XLA performance, incident response, and operational reporting. Coordinate with Tier II/III resolver groups, lead special projects and application updates, improve chatbot and knowledge content, and act as Knowledge Center Lead when needed. The role is remote with up to 10% travel and requires an active Secret clearance.

Lead and support systems engineering for cloud-based enterprise systems across architecture, integration, testing, deployment, sustainment, and modernization. Develop technical baselines and architecture documentation, coordinate cloud and cybersecurity integrations, support configuration management and RMF activities, analyze risks and system performance, maintain Splunk security dashboards, execute vulnerability scans, implement STIGs, and provide technical recommendations and reports to stakeholders.

Engineer and sustain classified Windows and Apple endpoint infrastructure across NIPRNet, SIPRNet, and JWICS. Lead endpoint architecture, hardened imaging, patching, provisioning, VDI integration, RMF compliance, Tier III incident escalation, and formal test-before-deploy practices. Evaluate digital twins, AI, automation, and emerging technologies; produce proof-of-concept, market research, ROM, and governance documentation. Coordinate with cybersecurity and infrastructure teams while supporting change management and classified media procedures.

Leads Federal Civilian business development and growth strategy, focusing on DHS, USCIS, CBP, the Department of State, and other agencies. Builds executive customer relationships, develops qualified pipelines, shapes complex opportunities, and supports captures valued at $50 million or more. Partners with capture, solutions, proposal, pricing, contracts, finance, and delivery teams to develop winning strategies, strategic partnerships, and account plans. Provides executive forecasting, competitive intelligence, market planning, and mentorship across the Growth organization.

Provides senior onsite and remote IT help desk support for GSA users, resolving tickets involving Windows, macOS, smartphones, email, applications, passwords, network connectivity, hardware, and software. Documents resolutions, maintains audit trails and metrics, escalates complex issues, coordinates with other departments, and supports VIPs and executives. The role also monitors team productivity and quality, provides customer feedback, and may perform administrative support duties.

Leads database engineering and administration for mission-critical Army IT services. Responsibilities include architecting, installing, configuring, monitoring, securing, and maintaining Oracle, SQL Server, PostgreSQL, MySQL, and cloud database environments. The role develops security standards, performs DoD STIG-based Security Readiness Reviews, documents POA&M findings, and supports deployment scheduling and database performance. Requires extensive database administration experience, application server architecture expertise, and an active DoD Secret clearance.

Evergreen open-house posting for professionals interested in multiple DCSA CSS contract positions with Empower AI. Available roles span field support, service desk, engineering, cybersecurity compliance, infrastructure, software development, technical support, asset management, procurement, and knowledge management across various onsite and remote locations. Applicants are directed to apply to the requisition matching their current role, location, level, shift, and work arrangement.

Administers and supports complex enterprise networks across data centers and cloud environments. Responsibilities include network design, implementation, migration, troubleshooting, performance monitoring, security hardening, documentation, lifecycle management, and administration of Palo Alto firewalls and Cisco networking equipment. The role also supports DoD cybersecurity compliance, patch management, STIGs, disaster recovery, automation, and mission-critical Army IT services.

Leads multiple application modernization projects using Agile and DevSecOps practices. Responsibilities include requirements gathering, effort estimation, user story development, backlog and sprint planning, resource and budget management, QA review, final review, and coordination across application projects supporting mission-critical Army IT services.

Leads database management and Tier II/III support across Oracle and SQL Server environments. Oversees database modernization, cloud migrations, Exadata systems, security compliance, infrastructure, middleware integration, scripting, application releases, troubleshooting, testing, and documentation across domestic and overseas Department of State locations.

Leads a team managing enterprise mobile communications for a federal agency. Administers MDM platforms, supports NIPR and classified mobile devices, handles Tier II escalations, manages carrier accounts and billing reconciliation, maintains asset inventories, enforces DISA STIG compliance, supports vulnerability remediation and RMF evidence collection, and produces reporting, procedures, and user guidance. The role is onsite in Quantico, Virginia, with up to 10% travel.

Owns the architecture, engineering, lifecycle, compliance, and sustainment of enterprise VoIP and unified communications infrastructure across NIPRNet, SIPRNet, and JWICS. Serves as the Tier III/IV escalation authority, leads incident resolution, site surveys, capacity planning, installations, migrations, modernization projects, and formal change management. Maintains STIG and RMF/ATO compliance, coordinates with vendors and carriers, mentors technicians, and supports communications metrics and customer management.

Provides high-touch Tier II/VIP technology support to senior government executives across classified and unclassified environments. Responsibilities include proactive workstation, mobile device, conference room, and VTC readiness checks; rapid resolution of critical incidents; executive device deployments and refreshes; complex hardware, software, VDI, and network troubleshooting; STIG-compliant imaging; documentation; training-center support; mentoring; and coordination with engineering, communications, and security teams.

Develops and executes software verification and validation plans, test cases, scripts, and procedures for a cloud-based enterprise system. Performs functional, regression, integration, user acceptance, and end-to-end testing; validates data and requirements; tracks defects; maintains traceability; coordinates with technical and government stakeholders; supports release readiness, cybersecurity validation, reporting, and process improvement.