Jobs at Empower AI

Provides IT acquisition support for the Department of State, including market research, alternatives evaluation, procurement package preparation, specifications, statements of work, cost estimates, documentation, entitlement and warranty tracking, and coordination with acquisition managers. Supports procurement of hardware and software while managing provider configurations, purchasing constraints, contractual artifacts, and package status. Requires a Secret clearance, IT-related bachelor’s degree, five or more years of experience, and occasional travel.

Develops, tests, maintains, and supports enterprise disaster recovery and continuity-of-operations programs for hybrid cloud and global IT infrastructure. Ensures high availability and resiliency for Department of State services, manages redundancy and failover, documents DR plans, conducts testing, and maintains compliance with NIST SP 800-34, FISMA, and customer standards. The role requires supporting critical services for embassies, consulates, passport agencies, and visa processing centers, with up to 25% travel.

Provides on-site systems administration for Department of State offices. Installs, maintains, monitors, and secures servers, network devices, workstations, applications, databases, and virtualization environments. Manages patches, user accounts, backups, upgrades, configuration changes, incidents, service requests, system performance, technical documentation, and security compliance. Coordinates with the SA lead and supports testing, equipment retirement, and customer IT operations.

Administers enterprise Microsoft Exchange environments supporting more than 50,000 users across on-premises and cloud systems. Manages Active Directory, RBAC, ACLs, group policies, domains, organizational units, security groups, Exchange DAGs, and clusters. Maintains secure customer access, develops ITIL-aligned standard operating procedures, and updates documentation for modernization initiatives. Requires a bachelor's degree, six or more years of experience, Microsoft 365 Messaging Administrator certification, and Secret clearance.

Provides on-site system administration for Department of State IT environments. Responsibilities include installing, maintaining, monitoring, securing, and troubleshooting servers, network devices, workstations, applications, databases, and user accounts. Manages patches, backups, restores, upgrades, configuration changes, incidents, service requests, documentation, topology diagrams, compliance controls, and system performance. Coordinates projects, vendors, equipment retirement, and risk reporting while supporting testing and mission-critical IT operations.

Leads global network operations and supporting systems for a Department of State customer. Responsibilities include enterprise network architecture, design, integration, documentation, troubleshooting, security design, unified communications engineering, technology evaluation, hardware and software approvals, and network upgrades. The role leads network engineers and analysts, resolves complex Tier 2 incidents, ensures quality standards, and advises management on network solutions.

Provides regional, on-site systems administration for Department of State offices. Installs, maintains, monitors, secures, and supports servers, networking equipment, workstations, applications, databases, and virtualization environments. Manages patches, user access, backups, incidents, configuration changes, documentation, upgrades, and equipment retirement. Monitors system performance, coordinates projects, reports status, and escalates operational risks. Requires frequent travel between offices and the ability to lift up to 40 pounds.

Provides on-site systems administration for Department of State offices. Installs, maintains, monitors, secures, and troubleshoots servers, network devices, workstations, applications, databases, and related equipment. Administers user accounts, patches, backups, configurations, security controls, and system documentation. Resolves incidents through ServiceNow, coordinates upgrades and retirements, supports testing, reports system status, and escalates operational risks.

Leads Tier 3 support and O&M for C4I WAN infrastructure at Camp Humphreys. Tests, installs, maintains, and troubleshoots Cisco networking and unified communications systems; leads network engineers; responds to security and infrastructure incidents; maintains technical documentation and compliance reports; ensures availability and disaster recovery; monitors network health; and provides mentorship and after-hours support for mission-critical operations.

Lead overseas network operations at Camp Humphreys, overseeing WAN infrastructure, network and system administration, unified communications, and cybersecurity support. Configure, troubleshoot, optimize, and monitor complex multi-vendor networks and encryption devices. Ensure service availability, disaster recovery, documentation, compliance, and security readiness. Supervise and mentor network administrators, coordinate cross-functional IT operations, and provide on-call support for mission-critical services.

Administer enterprise Active Directory and RBAC services for more than 50,000 users across on-premises and cloud environments. Manage authentication, authorization, access control lists, group policies, domains, organizational units, and security groups. Coordinate access requests and issues, maintain account management processes, and develop ITIL-aligned administration procedures and standards. The role requires a Secret clearance, Microsoft identity certification, and up to 10% travel.

Provides on-site systems administration for Department of State offices, managing servers, network equipment, workstations, applications, databases, patches, security controls, backups, and system performance. Resolves incidents and service requests through ServiceNow, documents configurations and topology, coordinates upgrades and equipment retirement, supports testing, and reports operational risks and status. Requires occasional travel and physical activity, including lifting up to 40 pounds.

Provides on-site systems administration for Department of State offices. Supports hardware, applications, servers, networking, databases, virtualization, security patching, backups, incident resolution, configuration changes, system monitoring, upgrades, equipment retirement, and technical documentation. Requires coordination with the SA lead and enforcement of Department of State security controls.

Provides on-site systems administration for Department of State IT environments. Manages servers, network equipment, workstations, applications, databases, patches, security controls, backups, upgrades, and system performance. Administers Active Directory and virtualization environments, resolves incidents through ServiceNow, documents configurations and topology, coordinates infrastructure changes, and reports risks affecting IT services. Requires occasional travel and physical mobility across office buildings.

Leads the DCSA Customer Support Services contract and enterprise IT customer support delivery across 167 field sites serving approximately 13,000 personnel. Manages contract performance, customer outcomes, financials, compliance, service delivery operations, workforce oversight, ITIL and ISO alignment, continuous improvement, metrics, reporting, deliverables, surge planning, and senior government customer engagement. Requires extensive DoD or IC enterprise IT leadership experience, PMP certification, IAM Level III certification, ITIL 4 currency, and Top Secret clearance with SCI eligibility.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, and secures servers, network equipment, workstations, applications, databases, and related hardware. Administers Active Directory, patches, security controls, backups, system changes, and configuration documentation. Resolves incidents and service requests through ServiceNow, monitors system performance, supports upgrades and retirements, and maintains site topology and technical records.

Provides on-site systems administration support for Department of State offices. Installs, maintains, monitors, and secures servers, network equipment, workstations, applications, databases, and related hardware. Administers Active Directory, patches, virtualization environments, backups, security controls, incidents, service requests, configuration changes, system performance, and technical documentation. Coordinates upgrades and equipment retirement while supporting testing and maintaining system availability and compliance.

Provides on-site system administration for Department of State IT environments. Manages servers, network devices, workstations, applications, databases, patches, security controls, backups, system performance, incidents, configuration changes, upgrades, documentation, and technical support. Coordinates projects, monitors operational risks, and maintains system availability and compliance across customer sites.

Provides global infrastructure support for Department of State facilities, managing Windows and Linux servers, virtualization platforms, storage, networking, cloud environments, Oracle appliances, and ESB systems. Responsibilities include platform maintenance, monitoring, performance tuning, backup and disaster recovery, hybrid and multi-cloud transitions, security compliance, audits, and coordination with overseas IT staff and cloud providers.

Provides on-site systems administration for Department of State environments, managing servers, network equipment, workstations, applications, databases, patches, security controls, backups, upgrades, and configuration changes. Resolves incidents through ServiceNow, monitors system performance, maintains technical documentation and topology diagrams, coordinates projects, and reports operational risks. Requires supporting secure, highly available IT services across customer sites.