The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Kilolani Spa Wellness Operations Lead to join the team!
Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.
At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
Want to learn more? Hotel Website, Facebook, Instagram, YouTube
Support Spa Wellness Manager & Spa Operations Manager with daily operations, administrative duties, and assisting in the advancing of team standards. Assist with spa supervisory roles in all areas as needed and any other duties as assigned by Spa Management.
ResponsibilitiesSupport Spa Wellness Manager & Spa Operations Manager with daily administrative operations to include Unifocus schedule entry and inputting daily schedule updates, processing shift trades and time off requests, correcting time punch errors and monitoring OT. Troubleshoot B4T or other system IT needs in coordination with vendor.
Disseminate spa team members with property information, spa treatment and product knowledge, Forbes standards, new programs and spa events via email, messaging and daily lineups. Create and track incentive and programs division wide.
Assist with spa events & weddings, VIP guest facilitation, general guest WOWs.
Oversee spa guest services with spa, salon and fitness appointment bookings. Communicate to team members necessary guest information. Answer questions and assist with any operational challenges that may arise in the spa and fitness environments. Conduct facility walkthroughs to ensure guest satisfaction and facility cleanliness.
Assist in compiling data for reporting purposes as assigned by Spa Management.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
o Excellent communications skills (English).
o Ability to think and respond quickly to issues or guest needs.
o Ability to handle multiple tasks.
o Computer literate.
o Detail oriented.
o Good interpersonal, organizational, and professional skills.
o Must be flexible and adapt easily.
o Energetic, enthusiastic and motivational.
How We'll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what’s next
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Skills Required
- Excellent English communication skills
- Ability to respond quickly to issues and guest needs
- Ability to handle multiple tasks
- Computer literacy
- Detail-oriented work style
- Good interpersonal, organizational, and professional skills
- Flexibility and ability to adapt easily
- Energetic, enthusiastic, and motivational attitude
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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