About the Company:
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com.
The position / About the Job:
Key User - Configured Orders – D365
Key Responsibilities in this role (Capital Sales and Service):
- Detailed review of existing master data and cleansing of data
- Detailed mapping of existing processes from order to cash including service operation, inventory management, Service center order execution.
- Design ERP process of Parts inventory, Parts planning, material procurement for service centre and Service centre job execution
- Support integration of existing system tools with ERP such as One Service, Discount tool etc
- Design ERP process for order processing for all types of sales, from order review to invoice.
- Design process in ERP for pricing, discounts, taxes and contract terms
- Design process for Customer account creation
GO LIVE Support:
- Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records.
- Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately.
Testing and quality assurance:
- Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects.
- Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles.
Exception handling and troubleshooting
- Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams.
Data integrity and master‑data checks
- Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners.
- Perform periodic reconciliations between legacy systems, spreadsheets and the ERP.
Communications and stakeholder coordination:
- Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps.
- Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs.
Documentation and training
- Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state.
- Train end users on order-entry best practices and system changes during hypercare.
- Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules
Who should you be?
- Min. qualification would be a Bachelor’s degree in Engineering or a related field.
- 3–6+ years of relevant experience in Order Handling
- Hands-on experience across ERP domains
What’s in it for you?
- We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
- It is an exciting place to build a global network with different nationalities.
- Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”
Skills Required
- Bachelor’s degree in Engineering or a related field
- 3-6+ years of relevant experience in order handling
- Hands-on experience across ERP domains
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
