The Role
About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
The Key Account Manager will be responsible for building strong partnerships, maximizing client satisfaction, and driving revenue growth, managing and nurturing relationships with a company's key clients.
Responsibilities
- Develop, manage and implement effective strategic plans and goals to develop new and existing strategic key accounts.
- Build solid and long-lasting trusted relationships with key partners and stakeholders.
- Prepare and maintain accurate forecasts for all key strategic accounts and meet target requirements, tracking key performance indicators (KPIs).
- Develop, manage and implement go to market strategies for each key strategic account, identifying customer pain points and implementing improvement plans in commercial management.
- Lead and mentor a team of professionals to achieve individual goals, meet KPIs, and enhance their skills and performance.
- Collaborate effectively with internal teams, influence cross-functional projects, and take a leadership role in driving integrated business initiatives.
- Analyze market information to identify and leverage strategic partnership opportunities that align with the company’s goals.
Requirements
- Bachelor's degree in business, marketing, or a related field or equivalent work experience.
- 5+ years of experience in growing key accounts and meeting revenue targets, especially focusing on top accounts.
- Demonstrated previous experience in leading and managing an effective sales team, fostering a high-performance culture, and driving team engagement.
- Expertise in business and marketing strategies, with an exceptional understanding of the local markets trends and industry knowledge.
- Excellent communication and negotiation abilities.
- High proficiency in analyzing data to inform decision-making processes, identify trends, and drive strategic initiative.
- Understanding of market trends and basic industry knowledge.
- Customer-centric approach with a track record of building and maintaining strong client relationships.
- Exceptional ability to handle pressure from internal and external stakeholders while maintaining a positive and solution-oriented attitude.
Benefits
- *Local benefits will depend of the country of hiring*
- 100% Company-funded Health and Dental insurance for employees and immediate family members.
- Phone finance, Headphone, home office equipment and fitness perks.
- $2,000 USD annual Co-working Travel perk.
- $2,000 USD annual Professional Development perk.
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
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The Company
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
