Key Account Represantative

The role involves supervising multiple responsibilities and operations related to sales and service at Mondi Richards Bay and Mpact Felixton. This includes providing support and facilitating growth at additional accounts, both within and outside the region as required or requested.

The primary responsibility would entail overseeing the daily operations of Mondi Richards Bay and Mpact Felixton. To conduct laboratory evaluations, monitor and record essential plant parameters, as well as the corresponding results in relevant spreadsheets. This is done to assure the delivery of the agreed-upon service to the customer at their respective sites.

To guarantee the safe execution of all tasks, it is imperative to adhere to the work instructions, follow the guidelines provided in the SDS (Safety Data Sheet) for each chemical, and apply the knowledge acquired through training on chemical handling and proper use of personal protective equipment (PPE). Prior to usage, it is essential to inspect and verify the safety of any equipment utilised in carrying out these actions.

To fully understand the different testing methodologies and the rationale behind performing certain activities. To promptly record and convey all test findings to the customer in accordance with the specified criteria.
Accountable for ensuring the daily safety of oneself and others impacted by one's actions when present on the place of employment. This encompasses all duties related to maintaining housekeeping and carrying out assigned responsibilities.
It is your duty to promptly communicate and rectify any instances of non-conformance within the scope of your job responsibilities. This includes spillages, stock shortages, equipment malfunctions, accidents, or any other issues that may hinder your ability to perform your duties or jeopardise customer satisfaction, health and safety, or environmental well-being.

MAJOR TASKS, DUTIES AND RESPONSIBILITIES

• Sustaining positive and professional relationship with clients.
• Develop a comprehensive comprehension of customer needs and specifications.
• Generate daily and monthly technical reports for the mill.
• Executing and managing chemical trials with the Account Manager
• Attend and actively engage in monthly, quarterly, and yearly mill review meetings.
• Perform standby responsibilities as per Solenis roster.
• Perform inventory management and month-end tasks.
• Performing market surveys for both sites every on a quarterly basis.   
• Participate in daily morning meetings as necessary.
• Accountable for diagnosing and resolving issues when clients encounter anomalies.
• Ensure active participation in upholding the company's EHS standards, procedures, and operational controls.
• Ensure an adequate inventory of chemicals are maintained on site for all relevant uses.
• Oversee the maintenance and functionality of equipment at customer sites, ensuring that it is in optimal working condition and that essential spare parts are readily accessible.
• Ensure that technical and laboratory duties are executed with utmost caution to prevent any injury to oneself or the environment.

JOB DESCRIPTION

3.1

Stock Management

• Ensure that sufficient stocks are kept on customer sites.
• Compile stocks reports that are accurate and that month end usage is done accurately.
• Submit customers weekly and month end stocks are done timeously.
• Active involvement in accurate sales forecasting is done by the first week of each month on SFDC.
• Ensure offloading of stocks into customer warehouses.
• Report on and plan for collection of empty chemical containers.

3.2

Customer Interactions

• Compiling month-end reports and to be sent to the customers by the first week of each month.
• Attend and participate in meetings conducted with the relevant customers.
• Assist in compiling minutes of the meeting to be issued directly after the meeting.

3.3

Intellectual property

• Ensure that process flow diagrams are kept up to date.
• Update competitors’ activities to be recorded on monthly basis.
• Inform Line management of any planned shuts, Mill upgrades and downgrades as well as any other customer developments.

3.4

Sales Management

• Updated Ordering, Receipting, Balancing, Stock reporting for usage reports.
• Submission of any NCR’s to Customer Services when required.
• Maintain proper stock rotation on site to manage potential Stock Write-Off
• Ensure proper equipment performance and chemicals usage to meet product specifications.
• Maintain Equipment critical spares list.
• Manage empty flow bins on site
• Keep an equipment asset register which is updated timeously.

3.5

Safety

• Assist with keeping EHS File up to date and updating other safety requirements (policy, appointments, organogram, Hazard Identifications, Near Misses, WI's, COC’s for equipment, Proof of Inductions (Mill & Solenis), Safety Rules, RA's, toolbox talks, EHS meetings, SDS's, Training Records, Equip Cert's, Clearances, Gate Pass, PPE Audits, Housekeeping Audits).
• Ensure that all Solenis employees and sub-contractors work in a safe manner.
• Ensure that all Solenis sub-contractors comply with safety standard of the mill as well as that of Solenis.
• Attend service provider monthly safety meeting as and when required.

Preferably a B.Tech Pulp and Paper/Degree or Diploma Chemical Engineering or B.Sc. Chemistry qualification with a proper understanding of and communication in the English language in the verbal and written form.

• Mill and Machine Inductions
• PPE Training
• Hazardous Chemical Substance Training
• Basic OSH Act Training
• Small Spills and Leaks Training
• Noise Induced Hearing Loss (NIHL) Training
• Works Instruction Training
• Test Method Training
• Hazop training
• SDS Training
• Risk Assessment and Primary Safety Rules Training
• Any other course deemed necessary to advance the understanding of Pulp and Paper Making – external and internal as well as to write reports.  

• No restrictions apart that the person will look after their own health in order to perform the tasks at hand as many of the tasks are physical by nature.

• Have a valid SA driver’s license and will be able to drive between customers sites
• Be required to travel and be away from home when required, which will be infrequently, with overnight stay when conducting trials.

• Adhering to instructions from superior
• Adhering in terms of your contract of employment e.g. timekeeping, attendance.

• Adherence to all standards procedures and legislation related to the company.
• Adherence to all company EHS standards and procedures related to the company’s EHS Management System.
• Undertake to take all reasonable care for the health and safety of yourself as well as any other person who may be affected by your conduct.
• Undertake not to perform any act that will have a negative effect on the environment.
• Where PPE is specified as necessary for employee safety, undertake to commit to its proper use.

• Your first line of reporting is to your superior (Account Manager) and this should always be your first contact should you encounter any problems.
• All leave matters are referred to your superior for authorisation and co-ordination.
• You are always to to conduct yourself in accordance with the company’s human resources procedures manual.
• You are to adhere to all company security regulations.