Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Social Media Manager
Location: Durban, South Africa (Hybrid, 3 days in studio)
About the role:
We’re looking for a dynamic and strategic Social Media Manager to lead the social presence of at least two FMCG brands. This role requires a blend of creativity, community engagement, and operational excellence. You’ll work closely with client service teams, external agency partners, and content creators to deliver impactful social media experiences that drive reach, engagement, and sentiment
What you will be doing:
Content and Campaign Management
- Plan and manage content calendars for multiple Unilever brand social pages, ensuring timely, platform-appropriate delivery across all channels
- Brief and collaborate with content creators to develop content that resonates with target audiences across formats and platforms
- Attend national client events to capture real-time content and drive live brand engagement
- Align with external creative and media agency partners to ensure cohesive brand messaging and campaign execution
- Ensure all content adheres to brand tone of voice, platform guidelines, and compliance requirements
Community Engagement
- Engage actively with online communities through comments, direct messages, and proactive engagement tactics
- Identify and leverage real-time cultural moments to grow brand reach and drive positive sentiment
- Monitor brand mentions, tags, and trending conversations - responding with speed and brand accuracy
Reporting and Analytics
- Deliver weekly, monthly, and quarterly performance reports across all managed brand pages
- Analyse engagement metrics and content performance to surface clear, actionable insights
- Provide recommendations to improve community growth, content effectiveness, and audience retention
Platform and Tool Management
- Apply strong working knowledge of Meta Business Suite and TikTok Studio to manage and optimise brand pages
- Stay current on algorithm changes, platform updates, and best practices across Facebook, Instagram, TikTok, X, LinkedIn, YouTube, and Threads
Collaboration and Communication
- Partner with client service teams to align on campaign goals, timelines, and deliverables
- Contribute to brainstorms and strategy sessions with internal and external stakeholders
- Maintain clear, timely communication with clients and agency partners throughout all projects
What you need to be great in this role:
- Demonstrated experience managing brand social media accounts, ideally within an agency or in-house studio environment
- Excellent copywriting and storytelling skills, with the ability to write confidently in multiple brand voices across platforms
- Strong working knowledge of Meta Business Suite and TikTok Studio
- Deep familiarity with the capabilities and best practices of Facebook, Instagram, TikTok, X, LinkedIn, YouTube, and Threads
- Analytical mindset - comfortable interpreting social metrics and translating data into clear, strategic recommendations
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word
- Ability to manage multiple content calendars, projects, and deadlines with precision and care
- A reliable home internet connection is required for this role
Req ID: 18576
#LI-MR1 #LI-HYBRID #LI-MIDSENIOR
Our values shape everything we do:
Be Ambitious to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be Results-focused to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Skills Required
- Demonstrated experience managing brand social media accounts
- Experience in an agency or in-house studio environment
- Excellent copywriting and storytelling skills across multiple brand voices and platforms
- Strong working knowledge of Meta Business Suite and TikTok Studio
- Familiarity with Facebook, Instagram, TikTok, X, LinkedIn, YouTube, and Threads
- Ability to interpret social media metrics and provide strategic recommendations
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word
- Ability to manage multiple content calendars, projects, and deadlines
- Reliable home internet connection
OLIVER Agency Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OLIVER Agency and has not been reviewed or approved by OLIVER Agency.
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Leave & Time Off Breadth — Feedback suggests vacation, sick leave, and paid holidays are strong elements, with time off frequently highlighted as a standout part of the package. UK materials also describe generous annual leave that increases with service alongside additional personal days.
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Retirement Support — Feedback suggests U.S. employees can access a 401(k), and at least one account notes an immediate match. UK materials indicate a formal pension arrangement within the parent group.
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Affordable Benefits — Feedback suggests U.S. medical coverage is paired with employer-funded HSA/HRA or flex contributions that help offset high deductibles. These subsidies can meaningfully reduce out-of-pocket costs for some employees.
OLIVER Agency Insights
What We Do
Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 200 clients in 46 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), adidas’ off-shore hub and PepsiCo’s global digital team.
