Position: Key Account Manager, Full Time (in office) Perks: Benefits, PTO, 401k Match, Coffee Stipend Location: Carmel, IN
Report to: Sales Manager
Job Description
You are directly responsible for the management and inbound inquiries regarding the Java House beverage program. As our sales team earns new business, you are responsible for managing customers upon introduction, entry to our Customer Portal, and any following inquiries from our customers. As we receive inbound interest from businesses to partake in our beverage program, you are responsible for responding in a timely manner and presenting our program.
Your day to day will consistent of virtual customer management, program presentations, and “Disney-like” customer service.
Ideal Candidate
We are seeking a highly organized, customer-centric, collaborative individual to join our team as an Account Manager. You are eager to join a growing business. You enjoy interacting with people and tend to go above and beyond expectations. You enjoy the flexibility of creating processes and procedures to adapt to the business as it develops.
Required Skill Set
- Organization skills, prioritizing needs of customers and team
- Comfortability presenting company offering
- Desire and capability to understand product portfolio with great detail
- Engaging communicator and collaborator
- Detail-focused mind, sharing wins and learning with team for the betterment of the team
- Strong organization around documentation of customer management
- Comfortability working within and/or learning CRM platform
- Ability to build strong relationships with people
Bottom Line: You are confident in your organizational and communication skills and have a passion for creating memorable experience for the people around you.
Java House compensation, perks, and benefits offering are based on market location and may vary depending on job-related knowledge, skills, and experience.
Skills Required
- Strong organization skills
- Comfortability presenting company offerings
- Desire and capability to understand product portfolio in detail
- Engaging communicator and collaborator
- Detail-focused mind for documentation
- Comfortability with CRM platforms
- Ability to build strong relationships
What We Do
Heartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners, coffee, coffee creamers and liquid water enhancers. Simply put, we make coffee, tea and water taste better. Our portfolio includes a variety of branded, licensed and private label products within multiple categories. We also provide strategic co-manufactured partnerships with many category leaders. On the branded side of the business, we manufacture and market SPLENDA®, the #1 brand in the low-calorie sweetener (LCS) category and the most recognizable in the world. And we’re leading the charge in the quickly emerging cold brew coffee category with JAVA HOUSE® Authentic Cold Brew Coffee, our 100% authentic cold brew handcrafted in small batches. In addition, we are the leading provider of private label sweeteners and liquid water enhancers in the U.S. Our products are distributed throughout North America, Europe, the Middle East, Africa, Latin America and Asia-Pacific. We employ over 1,200 people worldwide.
