Key Account Manager

Posted 9 Days Ago
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New Delhi, Delhi, IND
In-Office
Mid level
Aerospace
The Role
Responsible for helicopter sales across assigned accounts in South Asia, including strategy execution, customer satisfaction, and cash collection.
Summary Generated by Built In

Job Description:

Mission

Responsible for sales of helicopters for the assigned accounts, both direct (Central and CC) or indirect (lessors, distributors, integrators, industrial partners) for Civil & Parapublic markets in India, Nepal, Bhutan, Bangladesh, Sri Lanka and Maldives (country as assigned).

Lead and/or participate in the Front Office team for assigned accounts.

Develop and execute Sales strategies and conduct all helicopter sales activities for her/his accounts, including cash collection.

Take accountability to generate new qualified leads to convert them into bookings and also ensure smooth delivery (Entry Into Service) of the aircraft.

Prepare and execute a dynamic strategy for the assigned country and market segment to ensure AH maintains 80% of market share for future business.

Apply the commercial policy.

Achieve booking targets and financial objectives (Gross Margin, Down payments, Cash collection) for the assigned accounts.

Ensure highest levels of customer satisfaction for your assigned accounts.

Responsibilities

Policy & Process

Apply commercial, pricing and distribution policies & processes (ex: sales funnel, demand management)

Apply procurement and G&H process in anticipation for efficient and timely execution without deviations.

Forecast

Develop and submit to Head of Sales Sub-Region accurate forecast, for the assigned accounts

Responsible for the accuracy and currency of data in CRM tools (data quality continuously at least 98%)

Offers & Sales

Responsible for Sales campaigns for assigned accounts as per her/his mandate, both direct (Central and CC) or indirect (lessors, distributors, integrators, industrial partners), including achievement of financial objectives (Gross margins, Down payments and Cash collection)

Lead the Integrated Campaign Team, where applicable

Apply the relevent offer process (Complex or Simple) before offer submission and all offers to be submitted with the required approvals.

Support the preparation of winning offers with accurate sales inputs – capture plan, sales strategy, strategic paper, win price, drivers to customer satisfaction .- based on market knowledge

Negotiate and conclude contracts within the delegated mandate

Escalate for approval by the relevant management (Central) deviations to the policies beyond the delegated mandate

Responsible for cash collection

Customer relation

Lead and/or participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts

Be the voice of the company to the customer and external stakeholders  (ONE VOICE which is ALIGNED with Internal team/ management and Airbus Values)

Provide global market intelligence and competitor activity report.

Customer Satisfaction

Responsible for the identification and measurement of all Sales drivers of Customer Satisfaction for the assigned accounts

Responsible for the continuous improvement of Customer Satisfaction with regards to Sales activities for the assigned accounts, in line with the Regional Customer Satisfaction Plan

Manage customer expectations with respect to realistic solutions available to ensure minimum to no customer frustration and dissatisfaction.

Strategy & Business Development

Lead towards the preparation and execution of strategy to unlock the assigned developing / underdeveloped market segment with clear milestones and timelines.

Support implementation of AH or Regional Business Development initiatives. Provide return of experiences.

Generate new leads and convert them into sales. 

Excellent PowerPoint skills with a portfolio of "Board-level" strategy decks. Ability to build complex business models from scratch.

Act as the strategic architect to the Head of the Sales, translating high level commercial objectives into compelling executive presentations.

BDSI, Business Ethics & Compliance, AML/KYC

Apply Airbus Helicopters policy

Contribute to BDSI and AML/KYC Files preparation

Team Goals

Share competitive and market intelligence with the team to create synergies (displaying high team sprit and WE ARE ONE values).

Contribute towards combined goals wherever applicable to win a campaign / strategy implementation.

Demonstrate, encourage and develop Airbus Leadership Model behaviours and ways of working within teams

Promote and live by the Airbus Values

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Skills Required

  • Experience in sales, especially in aviation or complex products
  • Ability to manage customer relationships and satisfaction
  • Strong presentation and negotiation skills
  • Familiarity with CRM tools and sales forecasting
  • Knowledge of compliance risks and business ethics

Airbus Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.

  • Healthcare Strength Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
  • Retirement Support Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
  • Leave & Time Off Breadth Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.

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The Company
HQ: Herndon, VA
52,655 Employees
Year Founded: 2014

What We Do

Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.

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