Why join Polycam?
Polycam's mission is straightforward: Democratize 3D capture and make it universally useful. We want to empower creators, builders, and businesses with access to the most advanced 3D capture technologies, wrapped up in a thoughtful system that makes them effortless, easy-to-use and deeply helpful to their work. By allowing people to transform their real world into high-fidelity 3D models using their everyday devices, Polycam is bringing a whole new generation of builders into the world of 3D. We believe the future of 3D creation is more than a niche skill; it's a universal language.
Polycam is a company that’s aware of its place in the history of imaging and photography. Our central goal is to deliver incredible 3D imaging capabilities to as wide of an audience as we can and watch what their creativity and excitement can do. To do that, we’re focused on making 3D capture seamless, affordable, and collaborative. We believe that people will do incredible things when handed wonderful technology, and we strive to get Polycam into as many hands as possible.
If you’re passionate about creativity, innovation, and making a significant impact, Polycam is the place for you!
About the Role:
We are seeking an experienced Key Account Manager to drive revenue growth through retention, expansion, and upselling initiatives while maintaining strong relationships with our enterprise customers. In this role, you’ll own a portfolio of strategic accounts, ensuring high retention rates and identifying new opportunities to expand adoption of Polycam’s technology. This position combines relationship management, revenue generation, and deep product knowledge to help customers extract maximum value from Polycam's 3D scanning technology.
What You’ll Do:
- Drive revenue growth by identifying and executing upsell, cross-sell, and expansion opportunities within existing enterprise accounts.
- Own the renewal strategy and execution, maintaining a 95%+ renewal rate across your portfolio.
- Proactively identify at-risk accounts and develop comprehensive retention strategies.
- Develop and implement account expansion plans to grow Annual Recurring Revenue (ARR).
- Create compelling business cases to drive adoption of additional Polycam products and features.
- Monitor usage patterns and engagement metrics to uncover new upsell opportunities.
- Collaborate closely with customers to align Polycam’s solutions with their evolving business needs.
- Conduct quarterly business reviews focused on ROI, adoption metrics, and expansion opportunities.
- Partner with sales teams to ensure seamless implementation and feature adoption for pilot programs.
Required Qualifications:
- 4+ years of account management experience with a proven track record of retention and upselling in SaaS or enterprise software
- Demonstrated ability to grow accounts through strategic expansion initiatives
- Experience managing high-value book of business with enterprise customers
- Excellent negotiation and relationship-building skills
- Previous experience managing teams
- Experience working within Zendesk
Bonus Points:
- Knowledge of 3D modeling, point clouds, and reality capture workflows
Salary:
The salary range for this position is $120,000 - $150,000. We consider an individual’s background and experience in determining the final salary; therefore, the base pay may vary considerably depending on job-related knowledge, skills, and experience.
At Polycam, we're committed to the health and well-being of our team! We offer comprehensive medical, dental, vision, and life insurance to support your health and peace of mind. Maximize your benefits with both Health and Dependent Care FSAs for added tax savings. While we currently don’t offer a company match, we do provide a 401(k) plan through Guideline to help you plan for a secure and bright future.
We also offer a flexible PTO policy so you can maintain a healthy work-life balance, and one Monday each quarter, the whole company takes the day off to recharge. Enjoy flex-time working hours to fit your schedule and 12 weeks of parental leave to support you during life's important moments.
We’re invested in your growth—enjoy $1,500 annually to spend on certifications, courses, training, and more! Plus, we keep things engaging with in-person team-specific meetups, conferences, and biannual field trips to unique sites across the nation. Join us and thrive with Polycam!
Disclaimer:
This job description is just the starting point! It’s not an exhaustive list of every task, duty, or responsibility you'll handle. Things change, and so might your role. We’ll keep you on your toes with new challenges and opportunities.
Physical Requirements:
This role involves extended periods of sitting at a desk and working on a computer.
Equal Opportunity Employer
At Polycam, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. Polycam is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status.
If you need accommodations during the application or interview process, please let us know—we’re here to support you.
What We Do
Polycam develops the Polycam 3D capture app for iOS and Android
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