Key Account Manager

As a Key Account Manager, you will be responsible for managing and growing key accounts for Platomics within the diagnostic industry. You will will manage accounts with companies and enterprise businesses that supply products to hospitals and laboratories, working closely with our clients to understand their needs, provide tailored solutions, and ensure customer satisfaction.

Responsibilities

• Develop and maintain strong relationships with key accounts in the diagnostic industry
• Identify and pursue new business opportunities within existing accounts
• Collaborate with internal, cross-functional teams to deliver customized solutions that meet client needs
• Run pilot projects and joint initiatives between multiple partners, coordinating partnership activities
• Demo products in presentations and webinars for customers and employees, acting as a representative of Platomics and our products
• Achieve quarterly targets and KPIs to contribute to the overall growth of the company
• Prepare and present business proposals, sales reports, and forecasts
• Provide exceptional customer service and support to ensure long-term client satisfaction
• Communicate customer feedback and requirements on software products internally, as well as support the development of new products and solutions

Our team typically operates from our headquarters in Vienna, Austria. However, we also provide the opportunity for remote work with occasional visits to Vienna which includes a travel budget. The role is open to applicants based anywhere in Europe.

What you bring to the table

• Bachelor’s degree in Business, Life Sciences, or a related field
• Minimum of 5 years of experience in key account management (or partner/alliance management) preferably in the diagnostic or healthcare industry
• Proven track record of achieving sales targets and growing key accounts
• Strong understanding of the diagnostic industry and market dynamics
• Excellent communication and presentation skills
• Willingness to travel as needed
• Team player with excellent collaboration skills
• Self-organized multi-tasker able to meet deadlines
• Highly adaptable and flexible nature, comfortable working in a dynamic environment with an international team

Nice-to-Have

• Advanced degree in Life Sciences
• Understanding of quality and regulatory standards such as EU IVDR, MDR, ISO 15189, FDA, ISO 13485 and their implications for genetic testing 
• Maintain customer data and communication history in CRM

What we offer

• Work in a company that has a truly meaningful impact: with our work, we will improve healthcare for millions of people
• Competitive salary: Offers in accordance with Austrian collective bargaining agreements, ranging from about 50-60,000 per year, and related to qualifications and experience
• Flexible working hours: Because you know best when it is the best time to do your work
• Remote flexibility: Join us in Vienna or from your home office anywhere in Europe
• Workcation: Ability to work abroad for limited periods
• Tech pack: We provide individual hardware for your success
• Regular in-person events: At our headquarters in Vienna as well as team-building budget
• Counseling: Confidential and professional service to support our team
• Discounts for Onsite Employees: On grocery items, pharmacy and at the gym to keep body and mind healthy

What happens next

If this posting sparked your interest, please submit your application below. You can familiarize yourself with the company via our website and Linkedin page.

If your skillset matches what we are looking for, you will be contacted and the application process follows these steps:

• HR Screening Call (30min)
• Hiring Manager Interview (30mins)
• Take Home Assignment + Discussion (60mins)
• Team & Culture Interview (60mins)