Nature and aim of the position:
The holder of this position is responsible for managing and developing assigned merchants portfolio for TFS (Tax Free Shopping), Payment and Post Purchase and to gain assigned new business accounts.
Main duties and responsibilities:
- Delivery of sales targets
- Delivery of new business targets
- Delivery of account specific contractual obligations
- Coordination of Sell-out activities done by Performance Manager within assigned accounts
- Cross sell Global Blue products to existing accounts
- Account Plan preparation and Opportunity Pipeline management
- Customer relationship management
- Brick wall accounts against competitors
- Monitor and manage debts level of assigned accounts and minimise bed debts exposure
- Improve merchants knowledge and expertise with our services
- Accurate use of CRM to plan, record and report account specific activity
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
- Implement specific action plan to develop the merchant business, best serve the clients
Main KPI’s
- Net Commission for TFS and DCC
- Media revenue o NC (Net Commission) /GC (Gross Commission) ratio
- New business for TFS, DCC and Media
- Ageing
- Cross selling to existing accounts
Relates to / cooperates with main Function interactions:
- Country Manager, Sales Manager, Marketing Manager, IKAM, Merchant Support representative
Main cross - Function interactions : DP, Media, Merchant Suport , Legal
Background and Education :
- Genuine sales talent with strong results orientation, passion and determination to reach sales targets
- 3-4 years’ experience in account management, ideally in retail or financial services
- Written and conversational spoken English
- University graduate preferred
Specific skills and knowledge:
- Self motivated, customer focused and target driven
- Excellent customer relationship and management
- Business acumen and commerciality with understanding of all stages of the sales cycle
- Negotiation and influencing
- Good written and verbal communication and presentation skills
- Ability to sell the full products portfolio
- Priority planning
- Ability to use creative solutions to solve problems
- Good knowledge of MS Office products
- Ability to manage complex buying process
- Project management in cross functional team
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
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