Manager Key Account Management (Group & VIP) France & Belgium

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

• 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

• 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do:

As a Manager for Key Account Management (Group & VIP) at The Fork, you will be responsible for driving growth, managing strategic client relationships, and ensuring the success of a team of Key Account Managers across France & Belgium. You will lead efforts to develop and nurture long-term partnerships with high-value accounts, identify new business opportunities, and deliver exceptional client experiences. You will also play a key role in shaping strategies, driving innovation, and contributing to the company’s continued market leadership.

• Develop an in-depth understanding of The Fork’s products, offers, tools, ecosystem, and competitive landscape while leveraging expertise in account acquisition through C-level negotiations, responding to tenders, and structuring contracts.
• Ensure long-term business relationships by securing optimal conditions through innovative projects and user acquisition strategies, while proactively managing complex client relationships to build trust and maintain partnerships.
• Maintain deep knowledge of key accounts within the portfolio, understanding their strategies, priorities, and leadership, and co-lead strategic discussions with clients’ C-level executives alongside KAMs and Directors of Sales & Customer Success.
• Develop and secure deployment plans in collaboration with the sales team and Client Partner Services (CPS) while representing The Fork at major industry events to strengthen market presence and create success stories to promote its value proposition.
• Foster collaboration and clear communication across departments such as CSP, Product, and Customer Care to ensure seamless service delivery and facilitate information sharing within the account team and across The Fork.
• Promote synergy between regions for global accounts, contributing insights to influence product roadmaps and business strategy while sharing expertise with other managers.
• Lead, mentor, and inspire a team of Key Account Managers, driving high performance and job satisfaction while managing HR processes, including recruitment, development plans, and training initiatives, in collaboration with the Director of Sales & Customer Success.
• Serve as a role model by participating in industry events and guiding the team toward achieving organisational objectives through clear vision and leadership.
• Define and implement business strategies to drive growth and expand The Fork’s market presence within your area of responsibility, setting and managing team targets and budgets in collaboration with the Team Lead (BTL) and Director Sales & Customer Success FR & BE.
• Build and sustain long-term relationships with key stakeholders and strategic partners, leveraging market trends to drive innovation and enhance The Fork’s position as an industry leader.

Who you are:

This role demands exceptional sales expertise, client development capabilities, leadership skills, and the ability to align with The Fork’s broader organizational goals.

You Must Meet These Critical Qualifications

• Proven experience in Key Account Management or Sales Leadership roles, ideally in a B2B environment.
• Strong expertise in client acquisition, long-term relationship management, and securing favourable business outcomes.
• Exceptional negotiation, communication, and relationship-building skills.
• Demonstrated ability to manage and develop high-performing teams.
• A strategic mindset with the ability to align team goals with broader business objectives.

You Can Impress With These Additions

• Familiarity with the restaurant or hospitality industry.
• A track record of stakeholder engagement and market representation at a strategic level.
• Experience working effectively across functions and geographies as part of a global team.

What we offer you: 

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💚 Complementary time off to spend with your loved ones 

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day + some free Yums (because yes, we like to try our best restaurants) 

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

👶 Financial benefits in the events of a birth, adoption, PACS, or wedding  

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🚝 Transportation allowance 

🏥 72% of health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

🍴 Amazing offices with dining, a coffee point on each floor, and leisure area    

🎤 Team building events  

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.

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