With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team Lead
Responsibilities- Own and develop your portfolio, building strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager
- Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations
- Manage the full commercial relationship: discovery, platform demonstration, proposal development, negotiation, and closing
- Grow revenue from existing accounts through upselling and cross-selling
- Map accounts across your portfolio and identify new business opportunities within existing client structures
- Build and maintain strong relationships with key decision-makers within your accounts
- Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)
- Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates
- 3+ years of experience in a similar role, with at least 2 years in the SaaS industry
- Proven ability to manage and grow a portfolio of accounts
- Strong client relationship management skills
- Excellent written and verbal communication skills
- Experience with CRM tools, ideally Salesforce
- Commercial focus with the ability to work independently and manage a complex portfolio
- Fluent in English and French
- Salesforce, Notion
- HR screening with our Talent Acquisition Expert
- First interview with our Key Account Management Team Lead
- Case study
- Interview with SVP Global Sales
- Interview with our CRO & Co-Founder (Optional)
- Reference check
- Offer
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact [email protected].
Skills Required
- 3+ years of experience in a similar role
- At least 2 years of experience in the SaaS industry
- Proven ability to manage and grow key accounts
- Strong client relationship management skills
- Excellent written and verbal communication skills
- Experience with CRM tools, ideally Salesforce
- Commercial focus and ability to work independently while managing a complex portfolio
- Fluency in English and French
What We Do
Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data. Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services. Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage users with highly personalized, privacy-first experiences that build trust and loyalty
