Key Account Manager

Position Summary

We are seeking an experienced Key Account Manager to drive growth and strengthen relationships with our national account clients under the direction of the VP of Aftermarket Sales. This role will work to not only maintain but grow the business’s revenue and market share within these important accounts. They will also ensure that products align with customer needs as well as continually educating customers on new products and programs and are responsible for providing sales forecasts and meeting sales goals and objectives.

Essential Duties and Responsibilities:

• Develop and maintain strong relationships with key decision-makers within the national accounts. Understand their business needs, goals, and challenges to provide tailored solutions and services.
• Collaborate with internal teams, such as territory sales managers, marketing, product management, and customer service, to ensure the needs of national accounts are met. Coordinate efforts to deliver and enhance value by exceeding client expectations.
• Address any issues or concerns raised by national accounts promptly and effectively. Act as a point of escalation to resolve conflicts and ensure customer satisfaction.
• Analyze sales data and trends related to the national accounts. Use this data to identify areas for improvement, track progress toward sales goals, and adjust strategies as needed.
• Identify new business opportunities within existing national accounts. This may involve identifying new product offerings, or expansion into different areas of the account's business.
• Lead negotiations for contract renewals, pricing adjustments, and terms of engagement with national accounts. Negotiate favorable terms for both the company and the client while ensuring the relationship remains strong.
• Prepare regular reports and presentations for senior management detailing the performance of national accounts, key metrics, progress toward goals, and any significant developments.
• Travel as required (approximately 50%).

Required Education and Experience:

• Bachelor’s degree in Business, or related field (or equivalent experience).
• 5+ years of successful sales, sales management, business development, or strategic account management experience
• OTR/Construction sales or product experience preferred

Leadership Capabilities & Culture Fit:

• Results-oriented, self-starter, with a strong track record of achieving excellent results.
• A team player, who can work well with other departments across the organization at all levels.
• Models a Growth Mindset, learning from success and failure
• Exceptional interpersonal communication skills
• Strong analytical, creativity and problem solving skills
• Clear and concise oral and written communication skills
• Excellent organizational skills and attention to detail
• Embrace a philosophy of transparency, healthy debate and accountability.