Key Account Manager

Posted 3 Days Ago
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Tokyo, JPN
In-Office
Senior level
Artificial Intelligence • Software
The Role
Manage and grow strategic enterprise accounts across Singapore and Southeast Asia. Build senior stakeholder relationships in R&D, IP, legal, and innovation. Drive upsell and cross-sell, lead full account sales cycles, forecast revenue, ensure retention, and collaborate with Customer Success, Product, and Solution Consulting to deliver value and feedback.
Summary Generated by Built In
About Patsnap
Patsnap is a global SaaS company providing IP and R&D intelligence solutions powered by AI
and big data. We help enterprises make better innovation decisions by transforming complex
intellectual property and R&D data into actionable insights.

Role Overview
We are looking for a Key Account Sales professional to manage and grow strategic
enterprise customers in Singapore and the broader Southeast Asia region. This role focuses
on building long-term partnerships, expanding account value, and driving revenue growth
through consultative selling.

Key Responsibilities

    • Own and manage a portfolio of key enterprise accounts, ensuring high customer
    satisfaction and retention.
    • Develop deep relationships with senior stakeholders, including R&D, IP, legal, and
    innovation leaders.
    • Identify upsell and cross-sell opportunities across Patsnap’s product portfolio.
    • Lead the full sales cycle for existing key accounts, from needs discovery and
    solution design to negotiation and contract closure.
    • Collaborate closely with Customer Success, Product, and Solution Consulting
    teams to deliver value-driven solutions.
    • Act as a trusted advisor by understanding customers’ business objectives,
    innovation strategies, and challenges.
    • Monitor account performance, forecast revenue accurately, and deliver against
    sales targets.
    • Provide market and customer feedback to internal teams to support product and
    go-to-market improvements.

Requirements

    • Bachelor’s degree or above; background in business, science, engineering, or
    related fields is a plus.
    • 5+ years of B2B sales experience, preferably in enterprise SaaS, IP services, R&D
    tools, or technology solutions.
    • Proven experience managing key or strategic accounts with complex buying
    processes.
    • Strong consultative selling and stakeholder management skills.
    • Ability to communicate complex technical or data-driven solutions in a clear and
    compelling way.
    • Self-motivated, results-oriented, and comfortable working in a fast-paced,
    international environment.
    • Experience selling into R&D, IP, legal, or innovation teams is highly preferred.
    • Proficiency in English is required; additional Asian languages are a plus.

Skills Required

  • Bachelor's degree or above
  • Background in business, science, engineering, or related fields
  • 5+ years of B2B sales experience
  • Experience in enterprise SaaS, IP services, R&D tools, or technology solutions
  • Proven experience managing key or strategic accounts with complex buying processes
  • Strong consultative selling and stakeholder management skills
  • Ability to communicate complex technical or data-driven solutions clearly
  • Self-motivated and results-oriented, comfortable in a fast-paced international environment
  • Experience selling into R&D, IP, legal, or innovation teams
  • Proficiency in English
  • Additional Asian languages
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The Company
HQ: London
500 Employees
Year Founded: 2007

What We Do

Founded in 2007, Patsnap is the company behind the world’s leading innovation intelligence platform. Patsnap is used by more than 10,000 customers in over 50 countries around the world to access market, technology, and competitive intelligence as well as patent insights needed to take products from ideation to commercialization. Customers are innovators across multiple industry sectors, including agriculture and chemicals, consumer goods, food and beverage, life sciences, automotive, oil and gas, professional services, aviation and aerospace, and education. To learn more about how Patsnap is improving the way companies innovate, visit www.patsnap.com.

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