Key Account Manager - Poland (They/She/He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION: 

As an Account Manager, you will be a key role in the South Region team. You will be directly responsible to build and maintain good relationships between our partners and our company. You will be generating growth with the most highly regarded restaurants in your cities through organizing marketing activities.

THE JOURNEY:

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).

• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.

• Draw and execute plans, making your partners grow through Promos and Glovo Ads negotiations - sales skills are super relevant. As well as marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling). 

• Ensure that Glovo has the best content by signing exclusivities with partners.

• Optimise Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc).

• Improve Glovo’s revenue through commission renegotiation and selling assets. 

• Understand, build action plans and follow up on churned and inactive partners.

• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers. 

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

WHAT YOU WILL BRING TO THE RIDE:

• At least 1 year of experience in high-performance account management or business consultancy role.

• Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus. Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.

• Comfortable working in a high growth and high-performance start-up with a fast pace.

• Computer literate; good knowledge of Google Docs and MS Office, Excel.

• Native Polish and English Advance.

• Strong Commercial skills - sales experience is welcome.

• Brilliant Communication and interpersonal skills.

• Project management skills, highly organized and detail-oriented.

• Problem solver, data-driven with an analytical approach.

• An empathetic, inclusive and curious attitude.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.

• 🍔 Monthly Glovo credit to satisfy your cravings!

• 🏊 Discounted gym memberships to keep you energized.

• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

• 👪 Enhanced parental leave.

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!