Key Account Manager - Malaysia

Reposted 7 Days Ago
Be an Early Applicant
Malaysia
Mid level
eCommerce • Logistics
The Role
The Key Account Manager will oversee customer lifecycle management, engage customers, handle escalations, and drive account growth while collaborating across teams to ensure satisfaction.
Summary Generated by Built In
Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Leading brands, distributors, retailers, and logistics enterprises—including L’Oréal, Decathlon, and Toll Logistics—rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore, with 10+ local offices across APAC, the Middle East, and Europe, we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

The Role: Key Account Manager

This role will be based in Malaysia but will also be responsible for managing Singapore accounts, requiring travel to Singapore as needed.

Responsibilities
  • Customer Lifecycle Management: Oversee the entire post-Go-Live journey, ensuring smooth renewals and long-term success.
  • Customer Engagement & Onboarding: Lead kick-off calls, introduce customers to the platform, and clarify post-implementation priorities.
  • Escalation & Issue Resolution: Handle escalations, track ETAs, and ensure customer issues are resolved efficiently.
  • Communication & Stakeholder Management: Maintain structured and transparent communication with internal and external stakeholders.
  • Product Adoption & Updates: Keep customers informed about major product releases, new features, and best practices.
  • Account Growth & Expansion: Identify upsell and cross-sell opportunities to drive account expansion.
  • Billing & Payments: Ensure timely invoicing, payments, and resolution of financial queries.
  • Forecasting & Planning: Maintain accurate revenue forecasts and 12-month growth plans for each account.
  • Churn Prevention & Retention: Monitor customer health, implement retention strategies, and manage renewal processes.
  • Internal Reporting & Insights: Publish detailed reports on churn, improvement areas, and key account insights.
  • Collaboration with Internal Teams: Work closely with sales, product, and customer success teams to address dependencies and ensure customer satisfaction.
Key Competencies
  • Strong project management skills with experience handling multiple stakeholders.
  • Excellent written and verbal communication skills in English.
  • Prior experience in eCommerce, SaaS, or IT project management.
  • Analytical mindset with problem-solving abilities and a bias for decision-making.
  • Strong interpersonal skills for customer engagement and relationship management.
  • Ability to collaborate across teams in different geographies.
Why Join Anchanto?
  • Build a career with a fast-growing global SaaS tech company.
  • Collaborate with international teams on innovative sales and customer success initiatives.
  • Competitive salary package with commission-based incentives.
  • Flexible work hours and a strong work-life balance.
  • Exciting learning opportunities and clear career growth paths.
  • Dynamic and supportive work environment in a city-center office.

This role offers a high-growth and rewarding career path for those who excel in customer success and driving revenue growth.

Key Account Managers will have an NRR target, making them eligible for:

  • OTE bonus
  • Commission-based incentives for achieving upsell and cross-sell targets
  • Additional rewards for identifying high-potential opportunities closed by Country Heads or Sales

If you are a strategic, results-driven professional with a passion for customer success, we’d love to hear from you!

Top Skills

Ecommerce
SaaS
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
321 Employees
Year Founded: 2011

What We Do

Anchanto is a global B2B company that offers a suite of e-commerce & logistics SaaS products. Connected to more than 150 ecosystem partners (marketplaces, webstores, last-mile carriers, ERPs), Anchanto’s technology is designed to enable the operational growth of brands, retailers, e-commerce enablers, and logistics service companies. Headquartered in Singapore, and with a local presence in 11 countries across Asia, Europe, and the Middle East, Anchanto equips hundreds of large and medium companies such as L’Oréal, HP, Panasonic, Fossil, Decathlon, Ninja Van, Rhenus Logistics, Unilever, Stanley Black & Decker, Nestle, Zuellig Pharma, to name a few.

Similar Jobs

Clinigen Logo Clinigen

Account Manager

Healthtech • Pharmaceutical • Manufacturing
In-Office
Shah Alam, Petaling, Selangor, MYS
539 Employees

Inmagine Logo Inmagine

Account Manager

Artificial Intelligence • Digital Media • Software
In-Office
Petaling Jaya, Petaling, Selangor, MYS
368 Employees

Motorola Solutions Logo Motorola Solutions

Test Engineer

Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Hybrid
Penang, MYS
21000 Employees

Motorola Solutions Logo Motorola Solutions

Software Engineer

Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Hybrid
Penang, MYS
21000 Employees

Similar Companies Hiring

ClickMint Thumbnail
Marketing Tech • Generative AI • eCommerce • AdTech
Malibu, CA
7 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees
Scotch Thumbnail
Software • Retail • Payments • Fintech • eCommerce • Artificial Intelligence • Analytics
US
25 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account