Key Account Manager - Malaysia

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Leading brands, distributors, retailers, and logistics enterprises—including L’Oréal, Decathlon, and Toll Logistics—rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore, with 10+ local offices across APAC, the Middle East, and Europe, we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

This role will be based in Malaysia but will also be responsible for managing Singapore accounts, requiring travel to Singapore as needed.

• Customer Lifecycle Management: Oversee the entire post-Go-Live journey, ensuring smooth renewals and long-term success.
• Customer Engagement & Onboarding: Lead kick-off calls, introduce customers to the platform, and clarify post-implementation priorities.
• Escalation & Issue Resolution: Handle escalations, track ETAs, and ensure customer issues are resolved efficiently.
• Communication & Stakeholder Management: Maintain structured and transparent communication with internal and external stakeholders.
• Product Adoption & Updates: Keep customers informed about major product releases, new features, and best practices.
• Account Growth & Expansion: Identify upsell and cross-sell opportunities to drive account expansion.
• Billing & Payments: Ensure timely invoicing, payments, and resolution of financial queries.
• Forecasting & Planning: Maintain accurate revenue forecasts and 12-month growth plans for each account.
• Churn Prevention & Retention: Monitor customer health, implement retention strategies, and manage renewal processes.
• Internal Reporting & Insights: Publish detailed reports on churn, improvement areas, and key account insights.
• Collaboration with Internal Teams: Work closely with sales, product, and customer success teams to address dependencies and ensure customer satisfaction.

• Strong project management skills with experience handling multiple stakeholders.
• Excellent written and verbal communication skills in English.
• Prior experience in eCommerce, SaaS, or IT project management.
• Analytical mindset with problem-solving abilities and a bias for decision-making.
• Strong interpersonal skills for customer engagement and relationship management.
• Ability to collaborate across teams in different geographies.

• Build a career with a fast-growing global SaaS tech company.
• Collaborate with international teams on innovative sales and customer success initiatives.
• Competitive salary package with commission-based incentives.
• Flexible work hours and a strong work-life balance.
• Exciting learning opportunities and clear career growth paths.
• Dynamic and supportive work environment in a city-center office.

This role offers a high-growth and rewarding career path for those who excel in customer success and driving revenue growth.

Key Account Managers will have an NRR target, making them eligible for:

• OTE bonus
• Commission-based incentives for achieving upsell and cross-sell targets
• Additional rewards for identifying high-potential opportunities closed by Country Heads or Sales

If you are a strategic, results-driven professional with a passion for customer success, we’d love to hear from you!