Key Account Manager (ID 1273)

Role Overview

The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

• Own and manage a portfolio of strategic/key enterprise accounts
  

• Build strong relationships with CXOs, decision-makers, and influencers
  

• Act as the primary point of contact for all client interactions
  

• Drive customer satisfaction and retention
  

• Achieve revenue, margin, and growth targets
  

• Identify opportunities for:
  

• Upselling
  

• Cross-selling
  

• New business within existing accounts
  

• Develop and execute account growth strategies
  

• Create account plans including:
  

• Business objectives
  

• Stakeholder mapping
  

• Opportunity pipeline
  

• Align internal teams to deliver on account strategy
  

• 
  

• Understand customer pain points and business challenges
  

• Position company offerings as value-driven solutions
  

• Lead proposals, negotiations, and deal closures
  

• Collaborate with:
  

• Pre-sales
  

• Delivery / operations
  

• Product / engineering
  

• Ensure smooth project execution and delivery
  

• Ensure successful onboarding and adoption
  

• Monitor customer health and satisfaction (CSAT/NPS)
  

• Handle escalations and ensure timely resolution
  

• Strong enterprise sales & account management experience
  

• Excellent stakeholder management & communication skills
  

• Proven ability to close large deals
  

• Strategic thinking and problem-solving
  

• Negotiation and commercial acumen
  

• Ability to manage complex, multi-location accounts
  

• 5 –12 years of experience in:
  

• Key account management / enterprise sales
  

• Experience in B2B / SaaS / manufacturing / technology solutions preferred
  

• MBA or equivalent (preferred but not mandatory)