The Role
Manage a portfolio of approximately 15 enterprise accounts with £100k+ ARR, owning retention, renewals, pricing, expansion, commercial negotiations, account health, and risk management. Build senior stakeholder relationships, champion the product, resolve client issues internally, and provide structured feedback to Product, Support, Operations, and leadership. The role focuses on proactive account growth and delivering high-touch service to complex B2B customers.
Summary Generated by Built In
About Zinc
Zinc builds candidate screening and compliance tools for recruiters and regulated employers. Our customers use us to make hiring decisions that are fast, accurate and defensible.
The role
We're hiring a Key Account Manager for our mixed enterprise market portfolio of around 15 accounts, each starting at ARR of £100k+. You will be working with some of our top level clients, and they get our most white-glove service. This is not a sector-specific role. Your portfolio will span industries such as healthcare, education, finance, professional services, retail and tech. What these accounts share is commercial complexity and growth potential, not a sector.
You will be running as a top operator, in charge of retaining your clients and building the relationship with each one. You will carry full commercial ownership of a complex portfolio, including renewals, pricing, expansion and risk. You'll be the first call when something goes wrong, the person who spots the opportunity before the client does, and the internal voice that makes sure your clients are heard across Zinc.
If you've been running your accounts like a business owner rather than a relationship manager, this is the right next move.
Why this role
Why this role
You'll join a small, senior pod at the centre of Zinc's growth. Our biggest customers are where the company is investing, and the enterprise book is growing. You'll have direct access to leadership and real influence on how we serve enterprise customers, including shaping our Crème Experience Strategy rather than inheriting a finished playbook.
We run on data and AI. You'll work with live account health signals, usage data and AI tooling, so you spend your time on judgement and relationships, not admin. Our early-warning model is designed to catch risk before it becomes churn, and our pay structure rewards retention and the behaviours that drive it.
You'll work with a lead who has done the job and is invested in your growth. There's a visible path into more senior enterprise roles as the function scales.
Key Responsibilities 🗝️
- A portfolio of mixed market accounts (starting at £100k+ ARR) with full accountability for retention and NRR growth.
- Renewal and expansion conversations led end to end, including pricing, contract terms and commercial negotiation.
- Proactive account health management. You track leading indicators and don't wait for the client to flag something.
- Senior stakeholder relationships built on commercial insight and delivery.
- Internal advocacy for your clients. When something needs to move, you mobilise the right people across Customer Support, Product and Operations and drive it to resolution. You don't relay the problem, you own the outcome.
- Championing the Zinc product with conviction. When clients push back, you engage rather than deflect.
- A structured feedback loop from your portfolio into Product, Customer Support and leadership.
Skills, Knowledge and Expertise 🚀
- Commercial ownership. You treat your portfolio like a business. You know the ARR, renewal dates, risk signals and expansion opportunity for every account because that's how you think.
- Internal champion. When a client has a problem, you own it internally. You bring the right people together, drive the resolution and keep the client informed throughout.
- Product conviction. You know the product well enough to back it. When a client questions a feature, a price or a roadmap decision, you explain the why, hold the line where it's right to, and feed genuine insight back to the teams building it.
- Internal confidence. When the answer internally is no and it needs to be yes, you build the case. You know who to talk to, what argument moves them, and when to push and when to hold.
- Relationship depth. Your clients call you first, because you're useful. You understand their business well enough to advise, not just respond.
- Commercial negotiation. You've led pricing and contract discussions end to end. You've held the line under procurement pressure and known when to flex.
- Proactive thinking. Flat accounts make you curious, not comfortable. You run diagnostics before there's a trigger event.
What we offer 🍉
- £60,000 base + £30,000 bonus (£90,000 OTE)
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to Spill Therapy
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
About
Who are Zinc? ⚡️We believe in better background checking: making them easy, instant and delightful - for candidates and HR teams across the world 🌎. Founded in 2017, we've grown year-on-year, reaching the Times Top 100 fastest growing businesses, the Deloitte EMEA fast 500 and winning the 2026 HSBC x WIRED Award in the Trailblazers Category.But we're not all work, our founders Luke and Charlotte are hot on being a culture first business. By this, we don't just mean an active calendar of company and team events (although these are great! 🍻 🥂🍕🎯) - our culture is defined by respect, fostering support for new ideas, promoting flexible work environments and operating with autonomy and low ego. 🔥💥❤️It's not just us who think they've done a stellar job - we've won awards for being a Top Place To Work in 2025 and 2026 from Tembo and SeedLegals 💚What are our values? 🧩🧩🧩Our values are: Pragmatism, Integrity, Empathy, Collaboration, Empowerment and Speed. We call them the PIECES that make Zinc (see what we did there 😂).How do we work? 🧑🏽💻👩🏼💻👨🏿💻We operate on a hybrid working model, with everyone coming to our Shoreditch Offices on Mondays and Thursdays, and working from home on the others. We believe this is a great balance between having space for deep work and in-person collaboration ⚡️⚡️⚡️
Skills Required
- Commercial ownership of an enterprise account portfolio, including ARR, renewals, risk signals, and expansion opportunities.
- Experience leading pricing, contract, renewal, and commercial negotiations end to end.
- Ability to proactively manage account health and identify risks before they cause churn.
- Ability to build deep relationships with senior client stakeholders and provide commercially informed advice.
- Ability to advocate internally for clients, coordinate cross-functional teams, and drive issue resolution.
- Strong product knowledge and conviction when handling client questions about features, pricing, and roadmap decisions.
- Ability to provide structured customer feedback to Product, Customer Support, Operations, and leadership.
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The Company
What We Do
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards, offering automated pre-screening employment software for HR and recruiting teams to verify candidates' backgrounds and hire at scale.
