At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Sales Support Manager - Customer Support__
Your role and responsibilities
Leads the execution of small/medium volume accounts while coordinating with relevant functions across the organization, ensuring complete ownership from forecast to product delivery, and understanding the complete operations process and systems at the RDCs and feeder factories to meet and exceed customer expectations and increase satisfaction.
The work model for the role is: #L-Hybrid ( 4 days in the office and 1 day working from home)
You will be mainly accountable for:
- Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries to fulfill volumes according to ABB quality standard, making sure the utilization of available resources.
- Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.
- Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.
- Communicates appropriate information to the internal stakeholders in a timely and effective manner to achieve desired understanding and support.
- Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed in accordance with ABB policies and contractual agreements.
- Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership (guidelines, tools, and templates).
- Captures, analyzes, and shares lessons learned throughout the daily activities with the team.
- Coordinate post-sales and customer claims management to ensure the issues are properly addressed by the factories using the quality tools.
- Provides appropriate solutions and work around for customer requests and oversees the coordination with related teams across our organization to ensure complete handling of requests, including special products, order completion, expediting requests, push out requests, cancellation requests, tracking and communication aspects, account blocks and suspensions, etc.
- Collaborate with customers and sales periodically to collect/receive the forecast and take appropriate actions internally with the RDC and feeder factories.
- Ensure the finance process is executed properly.
- Ensure the execution of the account is according with the KPI established, maintain the reports/presentations and follow up open actions and proactively escalated before issues arise to take actions.
- Visiting ABB feeder factories and customers factories and attending/establishing QBRs to understand customers’ products and meet people and prepare executives summaries to share with the internal leaders.
Qualifications for the role
- Bachelor’s degree in business Admin / Engineering
- 3+ years of experience in and/or manufacturing, project management, planning, operations and customer service.
- Proficiency English
- Experience in Customer Service
- Availability to travel to the United States
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor's degree in Business Administration or Engineering
- 3+ years of experience in manufacturing, project management, planning, operations, or customer service
- Proficiency in English
- Experience in customer service
- Availability to travel to the United States
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
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